Soufeel Questions & Answers

Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered

16% answered in 1 day

Question:

I see a lot of negative reviews of orders not being delivered and now i am skeptical to buy from your website. do you guys refund if that happens? I see a lot of negative reviews of orders not being delivered and now i am skeptical to buy from your website. do you guys refund if that happens?

Answer:

Yes! Please don't worry about that. We will make effort to solve all the problems with your purchase and shipping. And if you need any assistance, please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! -Tiki

By SOUFEEL J., over a year old

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Question:

I ordered my 2 personalized name necklaces last thursday and my order is still processing. when can you ship it out? I ordered my 2 personalized name necklaces last thursday and my order is still processing. when can you ship it out?

Answer:

Thank you for your order to Soufeel, Farida! Please send an email to cs@soufeel.com and offer your order number so that our customer service representative can help you check it. Thank you!

By SOUFEEL J., over a year old

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Question:

Just orderd photo charm how soon will i recieve it bit worried as cost a lot of money .thankyou Just orderd photo charm how soon will i recieve it bit worried as cost a lot of money .thankyou

Answer:

Hi Dawn, thank you for your order to us. Please don't worry. Just send an email to cs@soufeel.com which has your order number or email address. Our customer service will be happy to assist you. Thank you for your patience.

By SOUFEEL J., over a year old

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Question:

What shipping do i select for the uk What shipping do i select for the uk

Answer:

Thank you for your inquiry, claire s. We provide standard shipping (10-18 BUSINESS DAYS), DHL express shipping (6-9 BUSINESS DAYS), and UK EXPEDITED(4-7 BUSINESS DAYS). We make every effort to get it to you as soon as possible, but customized orders may take longer to process due to the customization work involved, such as the personalized photo charms, it will take us about 3-5 days to make it. Hope this reply helps! -Rosa

By SOUFEEL J., over a year old

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Question:

Does the personalised photo charm fit a pandora bracelet? Does the personalised photo charm fit a pandora bracelet?

Answer:

Yes it does. It looks really good. It is excellent quality

By Nora S. over a year old

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Question:

Where is my order

Answer:

Hi Deb, Thank you for contacting us, could you please send e-mail to cs@soufeel.com by offering us your order No.? So we will check your order status and reply you ASAP. Thank you for your understanding. Best regards, May

By SOUFEEL J., over a year old

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Question:

Can't get in contact with customer service, tried chat and email both five times, no response. no order number or confirmation. is my money lost? Can't get in contact with customer service, tried chat and email both five times, no response. no order number or confirmation. is my money lost?

Answer:

Hi Christine, Thank you for your message, we reply every e-mail we received, maybe our reply is rejected by your e-mail and entered your spam box, please check accordingly. If you still could not find our e-mail. Please contact us through live support, or our telephone number 1-800-518-2718. We are willing to help you solve your problem. Looking forward to hearing from you. Best regards, May

By SOUFEEL J., over a year old

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Question:

Where can i follow-up my order?

Answer:

Dear Grace, Please check status by: http://www.soufeel.com/trackorder, and write the order No. And your e-mail for easy checking. Or contact us by e-mail or online chatting, we will check your order status for you soon. Have a nice day. Best regards,

By SOUFEEL J., over a year old

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Question:

I have ordered for a customised mobile case and personalised engraved light on 2022/02/05 still i did not get any update about the product id-jh185893 I have ordered for a customised mobile case and personalised engraved light on 2022/02/05 still i did not get any update about the product id-jh185893

Answer:

Hi Manasvini, I have located your order information. As there is personal tracking information in our reply, I will send an email to your m... 27@gmail. Com. Please check your email. -Rosa

By SOUFEEL J., over a year old

Question:

I placed an order today for they camera roll keychain, i selected the 6-9 day shipping. how long will it take to be processed before being shipped? I placed an order today for they camera roll keychain, i selected the 6-9 day shipping. how long will it take to be processed before being shipped?

Answer:

Hi Katonna, thank you for your question. Total time to receive your order includes processing time and shipping time. It will take about 3 business days to process it due to the customization work involved, and then your order will be sent out. Once the order is sent out, you will receive a tracking information sent to your email. Hope this helps! -Rosa

By SOUFEEL J., over a year old

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Typical questions asked:

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Soufeel Questions & Answers

I see a lot of negative reviews of orders not being delivered and now i am skeptical to buy from your website. do you guys refund if that happens? I see a lot of negative reviews of orders not being delivered and now i am skeptical to buy from your website. do you guys refund if that happens?

I ordered my 2 personalized name necklaces last thursday and my order is still processing. when can you ship it out? I ordered my 2 personalized name necklaces last thursday and my order is still processing. when can you ship it out?

Just orderd photo charm how soon will i recieve it bit worried as cost a lot of money .thankyou Just orderd photo charm how soon will i recieve it bit worried as cost a lot of money .thankyou

What shipping do i select for the uk What shipping do i select for the uk

Does the personalised photo charm fit a pandora bracelet? Does the personalised photo charm fit a pandora bracelet?

Where is my order Where is my order

Can't get in contact with customer service, tried chat and email both five times, no response. no order number or confirmation. is my money lost? Can't get in contact with customer service, tried chat and email both five times, no response. no order number or confirmation. is my money lost?

Where can i follow-up my order? Where can i follow-up my order?

I placed an order today for they camera roll keychain, i selected the 6-9 day shipping. how long will it take to be processed before being shipped? I placed an order today for they camera roll keychain, i selected the 6-9 day shipping. how long will it take to be processed before being shipped?

Can’t see your question? Ask to get answers from the Soufeel staff and other customers.

Where is my order

Where can i follow-up my order?