Soufeel Questions & Answers

Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered

16% answered in 1 day

Question:

Cab i shower with necklaces on or will it change colors color? Cab i shower with necklaces on or will it change colors color?

Answer:

Hi Hunter, the necklace is not recommended getting wet, because you take a bath or wash their hands and other time, will use shampoo, soap and other ingredients containing alkali chemicals can cause oxidation of the precious metal, the impact of their surface gloss. -Tiki

By SOUFEEL J., over a year old

Question:

I ordered a necklace for christina and received a christian. customer service replied that it is the same thing and did not offer an exchange. I ordered a necklace for christina and received a christian. customer service replied that it is the same thing and did not offer an exchange.

Answer:

Hi Tien, please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! -Tiki

By SOUFEEL J., over a year old

Question:

If i ordered a photo necklace on wednesday 12/20 and chose 2-4 day shipping at check out, should it be here by sunday christmas eve?

Answer:

Sorry for the late response, Nicole! It will take 1-3 days to make the photo necklace. We are afraid it won't arrive in time by Christmas Eve. -Tiki

By SOUFEEL J., over a year old

Question:

How many days until delivery? How many days until delivery?

Answer:

Hi Fianna, it depends on the shipping method you will choose and your shipping country. Please check the details on our website. -Tiki

By SOUFEEL J., over a year old

Question:

Hi, can i ask how long to it takes to deliver to ireland? a personlaised photo charm Hi, can i ask how long to it takes to deliver to ireland? a personlaised photo charm

Answer:

Hi Edel, it will take 1-3 days to make the photo charm, and the shipping time depends on the shipping method you will choose, standard shipping: 10 - 15 BUSINESS DAYS expedited: 3 - 7 BUSINESS DAYS DHL: 2-4 BUSINESS DAYS Please check the details on our website. -Tiki

By SOUFEEL J., over a year old

Question:

We ordered a personalized rose gold name necklace "grace". order #3010560467. i received a tracking # that according to ups is invalid. where is it?

Answer:

Hi Judith, our customer service will send email to you ASAP to assist you to track your order.

By SOUFEEL J., over a year old

Question:

How long would two necklaces take to deliver to arizona? How long would two necklaces take to deliver to arizona?

Answer:

Hi Kayla, it will take 3-5 days to make the name necklaces, and another 6-10 business days for the order to arrive by standard shipping, 2-5 business days by DHL shipping.

By SOUFEEL J., over a year old

Question:

Hi i recently bought an item off soufeel for over £100 and it hasn't arrived yet. i cannot get a phone number to call and i didn't give an email because i only signed up to the website after i bought the item. my item number is 3020192174 please help i am worried Hi i recently bought an item off soufeel for over £100 and it hasn't arrived yet. i cannot get a phone number to call and i didn't give an email because i only signed up to the website after i bought the item. my item number is 3020192174 please help i am worried

Answer:

Hi Madi, we apologize for the inconvenience caused to you. Our customer service will send email to you later to assist you to track your order. Please check your email later.

By SOUFEEL J., over a year old

Question:

Hi, i want to order a photo charm for my daughter's 21st birthday which is on 1st june '17. the charm will be very special as it will be a photo of our little dog holly who passed away recently. i've been pondering on whether or not to buy from soufeel uk for a while and after reading the reviews, especially the bad ones i'm not sure i can trust this company to deliver and how effective the customer service is, which in my view makes a company successful as does the quality of their goods. please can you give me some reassurance that i can trust you and that if i order my special charm today it will be delivered in time for my daughter's special day? the timely response to my question will be a telltale sign! many thanks, diane hinkley Hi, i want to order a photo charm for my daughter's 21st birthday which is on 1st june '17. the charm will be very special as it will be a photo of our little dog holly who passed away recently. i've been pondering on whether or not to buy from soufeel uk for a while and after reading the reviews, especially the bad ones i'm not sure i can trust this company to deliver and how effective the customer service is, which in my view makes a company successful as does the quality of their goods. please can you give me some reassurance that i can trust you and that if i order my special charm today it will be delivered in time for my daughter's special day? the timely response to my question will be a telltale sign! many thanks, diane hinkley

Answer:

Hi Diane, we really apologize for this impression caused to you. Generally speaking, customized orders may take us about 1-3 working days to make it due to the customization work involved. Once the order is sent out, it will take about 8-10 working days for the order to arrive by regular post or 3-6 working days by express. The real time depends on your choice and your local post office. Thank you for your understanding.

By SOUFEEL J., over a year old

Question:

Hi, where do i find the bar necklaces length specification?

Answer:

Hi Jr S., the length of the bar necklace is 45cm, please order it on our official website.

By SOUFEEL J., over a year old

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