SHEIN FAQ | Sitejabber

Question:

Wondering where my dress is. it says it takes 5-7 days yet it's been 10 and it still processing. i needed my dress by this week but i assume it won't be here in time. when will is most likely be shipped? -katelyn honea

Answer:

Dear customer, Nice day. Sorry for the late reply. Could you please tell us your order number so that we can check for you? Looking forward to your reply. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes

By JUDY G. over a year old

Question:

I put in a order for a dress april 9th and it still says processing. I put in a order for a dress april 9th and it still says processing.

Answer:

Dear customer, Nice day. Sorry for the late reply. Could you please tell us your order number so that we can check for you? Looking forward to your reply. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes

By JUDY G. over a year old

Question:

Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again?? Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again??

Answer:

Hello. Due to COVID-19, shipments to Greece have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.

By molly m., over a year old

See more answers (2)

Question:

Where is my package its a full month,i check my order it says transit guangzhou international airline transport exchange station has 2 pay

Answer:

Please email dispute@shein.com with your order information and we will assist as soon as possible.

By molly m., over a year old

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Question:

Hi do you ship to south africa ?,if yes how long does it take? Hi do you ship to south africa ?,if yes how long does it take?

Answer:

Would you please email support@shein.zendesk.com? We will assist as soon as possible.

By molly m., over a year old

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Question:

Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it

Answer:

All orders with Shein take 3-7 business days for processing before shipment. Standard Shipping takes 3-10 business days after processing time. Express Shipping takes 2-4 business days after processing time. Please note business days do not include weekends or holidays.

By molly m., over a year old

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Question:

How long typically does it take to get an order? How long typically does it take to get an order?

Answer:

Processing Time: 3-7 business days (does not include holidays/weekends) Standard Shipping; 3-10 business days Express Shipping: 2-4 business days

By molly m., over a year old

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Question:

Hello, i would like to know how many days you take for your delivery and where you send exactly i mean like to my home or to the post office?

Answer:

Dear Nan, Please refer to our shipping policies, it does depend on where you are located, Here is a link http://www.shein.com/Shipping-Info-a-280.html

By molly m., over a year old

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Question:

How is the quality of products and sizes issues? How is the quality of products and sizes issues?

Answer:

Dear Riya, Please make sure to view the product reviews that are located on the bottom of the page on each style. We also include sizing charts for each item to help determine which size will fit best.

By molly m., over a year old

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Question:

How long will i getmy order? How long will i getmy order?

Answer:

Dear Candice, Please review our shipping page, as it does depend on where you are located. Please feel free to contact out Live Chat available on the website if you have any further questions or concerns. Thank you and have a wonderful day! https://www.shein.com/Shipping-Info-a-280.html

By molly m., over a year old

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SHEIN Questions & Answers

Wondering where my dress is. it says it takes 5-7 days yet it's been 10 and it still processing. i needed my dress by this week but i assume it won't be here in time. when will is most likely be shipped? -katelyn honea

I put in a order for a dress april 9th and it still says processing. I put in a order for a dress april 9th and it still says processing.

Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again?? Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again??

Where is my package its a full month,i check my order it says transit guangzhou international airline transport exchange station has 2 pay

Hi do you ship to south africa ?,if yes how long does it take? Hi do you ship to south africa ?,if yes how long does it take?

Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it

How long typically does it take to get an order? How long typically does it take to get an order?

Hello, i would like to know how many days you take for your delivery and where you send exactly i mean like to my home or to the post office?

How is the quality of products and sizes issues? How is the quality of products and sizes issues?

How long will i getmy order? How long will i getmy order?

Can’t see your question? Ask to get answers from the SHEIN staff and other customers.

SHEIN Questions & Answers

I put in a order for a dress april 9th and it still says processing. I put in a order for a dress april 9th and it still says processing.

Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again?? Hello! i am from greece and i saw that shipments have been prohibited in my country. do you know when i will be able to order again??

Where is my package its a full month,i check my order it says transit guangzhou international airline transport exchange station has 2 pay Where is my package its a full month,i check my order it says transit guangzhou international airline transport exchange station has 2 pay

Hi do you ship to south africa ?,if yes how long does it take? Hi do you ship to south africa ?,if yes how long does it take?

Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it

How long typically does it take to get an order? How long typically does it take to get an order?

Hello, i would like to know how many days you take for your delivery and where you send exactly i mean like to my home or to the post office? Hello, i would like to know how many days you take for your delivery and where you send exactly i mean like to my home or to the post office?

How is the quality of products and sizes issues? How is the quality of products and sizes issues?

How long will i getmy order? How long will i getmy order?

Can’t see your question? Ask to get answers from the SHEIN staff and other customers.

Where is my package its a full month,i check my order it says transit guangzhou international airline transport exchange station has 2 pay

Hello, i would like to know how many days you take for your delivery and where you send exactly i mean like to my home or to the post office?