Shapermint Questions & Answers

Here’s what consumers have asked with answers from Shapermint staff and previous consumers.

41 questions answered

5% answered in 1 day

Question:

I agree with ashley h. it rolls down uncomfortable and etc. why cant i find a phone number to talk to someone???? I agree with ashley h. it rolls down uncomfortable and etc. why cant i find a phone number to talk to someone????

Answer:

A: We're sorry to hear that it rolled down on you, Rosemary. We don't have an active phone line yet, we're still in the process of securing one. It should be ready anytime soon. Regarding return or exchange, you may submit your request here: https://returns-exchanges.shapermint.com/#/ If you need further assistance, you may send us a private message through our facebook page.

By Shapermint R., Customer Service over a year old

Question:

I ordered the shaper panty in size but it's not helping my stomach. should i have ordered a smaller size or a different product to help compress more? I ordered the shaper panty in size but it's not helping my stomach. should i have ordered a smaller size or a different product to help compress more?

Answer:

Hello there, Melody. It's best if you get your size based on your actual hip measurement in inches to get the right fit. You may also try the Co'Coon brand, it has extra compression compare to the Empetua brand. If you wish to make an exchange request, kindly fill out this form: https://returns-exchanges.shapermint.com/#/ Should you require further assistance, don't hesitate to send us a private message through our FB page or send us an email at hello@shapermint.com. Have a great day and stay awesome.

By Shapermint R., Customer Service over a year old

Question:

How can i return two (3xl) shapermint empetua bras & receive two (size 2 xl)in replacement.place of the 3xl's. shipping address will be changed also. How can i return two (3xl) shapermint empetua bras & receive two (size 2 xl)in replacement.place of the 3xl's. shipping address will be changed also.

Answer:

Hello there, Linda. You may just fill out this form to initiate an exchange request: https://returns-exchanges.shapermint.com/#/ You may also tell us your order number or email address so we can help make an exchange request.

By Shapermint R., Customer Service over a year old

Question:

Ok first it seem like im in a loop on your sites..i hope like hell my information is secured.. but, i placed a ordered and it took 5/8min to process Ok first it seem like im in a loop on your sites..i hope like hell my information is secured.. but, i placed a ordered and it took 5/8min to process

Answer:

Hello there, Mary. Shapermint adheres to highest industry standards to protect your personal information.We don't sell, lease or otherwise distribute any personal customer information. Your info's safe with us! Can you please provide us your order number so we can check the status of your order? We hope to hear from you soon.

By Shapermint R., Customer Service over a year old

Question:

The exchange page will not generate. i just received my order however, one of my items was sent in the wrong size. i would for it to be corrected. The exchange page will not generate. i just received my order however, one of my items was sent in the wrong size. i would for it to be corrected.

Answer:

If you wish to make an exchange request, kindly fill out this form: https://returns-exchanges.shapermint.com/#/ Also, can you tell us your order number? We can help you in processing the exchange request. I hope to hear from you soon.

By Shapermint R., Customer Service over a year old

Question:

Do they have a phone number received wrong size and can not get on there exchange page

Answer:

Hello there, Mary. We don't have an active phone line yet but we're currently in the process of securing one. You may request an exchange through this link: https://returns-exchanges.shapermint.com/#/ You may also tell us your order number so we can just process the exchange for you. Just tell us the correct size that you need. We hope to hear from you soon.

By Shapermint R., Customer Service over a year old

Question:

Wher is my product Wher is my product

Answer:

Hello there, Patricia. We would love to check the status of your order, can you please provide us your order number or your email address? We hope to hear from you soon.

By Shapermint R., Customer Service over a year old

Question:

I keep putting my order # in and zip code and it says no order found I keep putting my order # in and zip code and it says no order found

Answer:

Hi Karen! You're probably putting an incorrect order number. You may check your email for the order confirmation, the order number is also there starting with SM. Let us know! :)

By Shapermint R., Customer Service over a year old

Question:

I needto exchange pannies that was sent to me wrong they sent small and i need xlarge I needto exchange pannies that was sent to me wrong they sent small and i need xlarge

Answer:

Hello Karen! We're sorry that you received an incorrect size. Please fill out this form with your correct order number and zip code to initiate an exchange request: https://returns-exchanges.shapermint.com/#/

By Shapermint R., Customer Service over a year old

Question:

How can i exchange for a bigger size just took a look at it and it's too small need the next biggest size How can i exchange for a bigger size just took a look at it and it's too small need the next biggest size

Answer:

To initiate an exchange, please go to this link and fill out the form: https://returns-exchanges.shapermint.com/#/

By Shapermint R., Customer Service over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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