I keep putting My order # in and zip code and it says no order found

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I keep putting My order # in and zip code and it says no order found

asked by Karen M. on 12/29/18

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Shapermint R. [Shapermint Rep] · Answer 1 · 2019-01-02T09:47Z

Shapermint R. [Shapermint Rep]

on 1/2/19

Hi Karen! You're probably putting an incorrect order number. You may check your email for the order confirmation, the order number is also there starting with SM. Let us know! :)

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I keep putting My order # in and zip code and it says no order found

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