Here’s what consumers have asked with answers from Shapermint staff and previous consumers.
A: We're sorry to hear that it rolled down on you, Rosemary. We don't have an active phone line yet, we're still in the process of securing one. It should be ready anytime soon. Regarding return or exchange, you may submit your request here: https://returns-exchanges.shapermint.com/#/ If you need further assistance, you may send us a private message through our facebook page.
Hello there, Melody. It's best if you get your size based on your actual hip measurement in inches to get the right fit. You may also try the Co'Coon brand, it has extra compression compare to the Empetua brand. If you wish to make an exchange request, kindly fill out this form: https://returns-exchanges.shapermint.com/#/ Should you require further assistance, don't hesitate to send us a private message through our FB page or send us an email at hello@shapermint.com. Have a great day and stay awesome.
Hello there, Mary. Shapermint adheres to highest industry standards to protect your personal information.We don't sell, lease or otherwise distribute any personal customer information. Your info's safe with us! Can you please provide us your order number so we can check the status of your order? We hope to hear from you soon.
Hello there, Mary. We don't have an active phone line yet but we're currently in the process of securing one. You may request an exchange through this link: https://returns-exchanges.shapermint.com/#/ You may also tell us your order number so we can just process the exchange for you. Just tell us the correct size that you need. We hope to hear from you soon.