You should look at the Reviews for your product, they are awful. How do you expect to stay in business by providing customers such a poor experience? Read the Reviews and take them to heart!

asked by C j. on 4/22/15

3 Answers
Thumbnail of user johanness5

The reviews above discuss these problems:

1. Email support
=================================

Some customers above complain that they did not receive a reply to their emails. We do not offer support by email. We have a ticket system and we answer all requests within 24 hours.

If someone sends an email message, the person will get an auto-reply with a link to our ticket system. We answer all requests in a timely manner.

2. Subscription issues
=================================

SEOprofiler is a monthly subscription product. This is clearly explained on the pricing page. The subscription can be canceled at any time without reducing the paid period. This can be done by clicking a simple link.

We also send reminder messages before the first charge occurs. Nothing comes as a surprise and everything is explained up-front. You can check this by going to our website. Some people ignore the email messages and the reminders. Unfortunately, this is beyond our control. Instead of contacting us, some people write a review above.

In general, we can find a solution if a customer contacts us.

3. Not the right product
=================================

Some people expect a fully automated SEO solution. That's not what SEOprofiler is. SEOprofiler helps you to work as efficiently as possible but you still have to work on your web pages.

SEOprofiler only uses SEO methods that follow Google's guidelines. That requires some work but you do not have to worry about Google penalties. SEOprofiler only uses safe methods.

4. Shoot the messenger
=================================

One customer above complains about things that are not caused by SEOprofiler. The links to his website dropped dramatically and the link profiler tool in SEOprofiler reported that change.

That's exactly what the link profiler is for. The tool informs you about important changes. However, it is not the reason why the link numbers dropped. There was an issue with the website of the customer and SEOprofiler informed the customer about the issue.

We are a reputable company and SEOprofiler is a powerful tool that offers many powerful features. The manual at www.SEOprofiler.com/training/ explains everything step-by-step.

Helpful  (1)
Thumbnail of user indros

I see a lot of unfair negative reviews here. I have SEO Profiler and all my clients get reports, and its an awesome program and very affordable..

Helpful  (0)
Thumbnail of user madja

Hello!
I'm one of your affiliates. I can't reach you through my Seoprofiler affiliate account. I want to ask you why my recurring commisions aren't added to my current balance. I appreciate if you indicate me how I can send you a request.
Thank you.

Madj

Helpful  (0)

Add your answer

Ask a question

Get answers from the SEOprofiler staff and other customers.

Have a question about
SEOprofiler?
Post Review