Sears PartsDirect

This IS NOT Sears, some company in India operates it now and they are HORRIBLE! They canceled a part I ordered for my washing machine twice and didn't let me know via email, phone or text. Then, they tried to charge me twice for the part I already paid for. AVOID these guys at all costs.

Orders parts for my range
Stated parts will be shipped
Was not shipped on set day
Two weeks no response
Cannot speak to normal person
Calked/chat to cancel no cancellation conformation sent parts still shipped very late
Promised return label did not receive label
Keep calling every day and no label
The worst customer service ever had to deal with

I had a really bad experience with Sears customer service. I ordered oven range part on 1/3 with guaranteed delivery 1/5, on 1/8 it was still processing. In a week they still did not have tracking number claiming that Samsung parts are being shipped overseas. Nobody told me that when I bought a part over the phone. I ended up canceling the part and reordered via Samsung directly. I received my part next day from Samsung. Huge delays with Sears, DO NOT ORDER FROM SEARS it will take months to arrive.

Boiler needed 2 parts to repair Took 5 days with no heat before they where received the temperature was consistently below zero. No assistance available to expedite delivery. Customer Service rude,uncaring & lied repeatly. This outfit sucks.

I ordered parts for my Kenmore gas range. I used chat box because the phone numbers on the web site do not lead anywhere but cycle round and round. The web site is useless. I received incorrect parts from my order. I called and got no where so I called the order parts number and got a very nice woman who spoke American English. She proceeded to order me the correct parts once again, blaming the shipping department for sending the incorrect parts, and affirming that I had provided the correct information to receive the correct parts. I ordered burner caps but not the sizes that arrived, although I did provide the correct model # of my range.
A few days later the same incorrect parts arrived. I am now unable to get into my account and the site will not send me a link to change my password. Pages come up that indicate that the web site has problems or that I erred in entering my information. I requested a retun label 3 days consecutively and each time I was informed that I would get one in 24 hours. The last time I called was 2 days ago. I have not received any email communication from this company. Beware this site. I also received no invoice or receipt with one my first order. It appears to be a SCAM! Do not waste your time or your money.

I had to call after a month of not receiving the last of three parts. I was lied to two different times on when the part would be shipped. I am sitting here on the phone now waiting to see why the part hasn't shipped yet, it was ordered two months ago. It is for a Sears lawnmower, at this rate it will be winter before I receive the part. Has to be one of the worst companies, that they have to revert to Lying to their customers. This will be the last time I order anything from anything Sears related. Such a sad commentary...

Stay away from this company. They are completely fraudulent. Problems and refunds are not done properly

They took my money, lied about availability and when I return to ask the status of my refund I get totally lied to and misdirected.

Ordered some gaskets for a refrigerator. They did not fit, after paying a service call for an appliance repair company, I was told they were not genuine parts, and that is why there was an issue with fitment. Out over $300 total now!
Lord how I wish I would have done more research on this company with a "reputable" name. Everyone is out to take advantage of customers these days. You cant even trust your own internet searches!

Ordered part for new Kenmore vacuum on 6 MAR 24. Now 2 APR 24 and no part. Multiple calls to the published phone numbers gets the same robot. They offer to refund $$ within 60 days of order, but 27 days have already passed and no parts.

I ordered this part on Oct 7.it is now Feb 2. It was showing in stock when ordered and as the attached photo shows, they are still showing in stock. The order still shows in process. I was sent an email stating eta of Jan 24.There policy says you have just 24 hours to cancel because the order is sent to a third party. I have looked and can't find who the third party seller is to contact. You have 60 days to return anything. I am well past the return date and l don't need the part anymore. They are the representive of the seller and aren't offering any help. Starting to feel ripped off. If you look the price has gone down from $188.99 to $160.18

Contrary to all the bad reviews, my experience was exceptional! Ordered replacement Samsung glass cooktop Sunday night, received that Wednesday (a day ahead of schedule AND from Illinois to Virginia). Amazing price (genuine Samsung part) and super fast shipping via UPS Ground with tracking all the way to my door. I was very worried after reading all the bad reviews but this experience was fantastic! Would definitely buy from again!

Web page said in stock for $100 worth of water heater parts. However it was not only out of stock but it was back ordered with no date of availability YET they still charged me for the product + tax + shipping!
DO NOT DO BUSINEESS HERE!

I can't return parts to SPD because I can't receive emails from SearsPartsDirect. Calling CS helpless.

Ordered an electric range heater with a promise to be delivered within 3-5 days. Immediately received an email notification "you order has been processed". After 5 days and no updates, called an 800 number. The call center is somewhere in India, the person was polite but not helpful because he cannot provide any updates. In 3 days called again. The next person said something about difficulty with shipping and promised to call back with updates. Next day received a phone call stating that the part has been shipped. It turns out, he just lied. In another 3 days after not getting any shipping reference number called again. The next person on the line confessed that he has no information at all. After another 5 days and another heated conversation, the person on the line confirmed that the part has not been shipped yet. Asked to cancel the order and getting a refund, received a promise that I will receive a full refund. In another five days checked online the order status. It still showed "in progress". Called again, asked about the progress. Received apologies because… the part has not been shipped yet. And, it was no information that the order has been cancelled. Requested an email with reference regarding the order cancellation. After another week received an email that my credit card will be refunded but not in full. Because the shipping cost is not refundable. How about the fact, that the part has never been shipped? I gave this company one star but it should be zero.

We ordered a replacement upper dishwasher rack that cost $237 which included shipping and tax. It arrived in perfect condition EXCEPT it was missing ONE of the 10 snap on wheels. Tried to get Sears PartsDirect to mail me ONE wheel. They would but said I would have to pay $42.49 for the part. Seriously?!?
The other solution was to ship the entire rack back and reorder the part. Gee, that's an environmentally friendly solution.
I do NOT recommend Sears PartsDirect.

The web site said the part for my washing machine was in stock and would ship within 3 business days. It shipped on day 60. Their return policy says that you can return a part if returned within 60 days of original order date. They would not take back the part. What a whole bunch of malarky. Please don't ever order anything from this new bad version of Sears.

I wish I would have read these reviews before doing business with this horribly unprofessional business. I ordered a refrigerator part on Jun 21,23 -- when it did not show up after 4 different promises, I finally called again last week -- Nov 16, and was told they had cancelled my order, and I would have to buy the part again. Now they're telling me the part will not be here until some time in December. We'll see. Meanwhile, if I ever need another part for my Frigidaire, Sears Parts Direct will be the last place in the world I will consider buying from.

I made the mistake of ordering a part for my GE range from Sears. I specifically gave the salesperson the code number of the part. But he insisted you do not worry; I will find a part which he said has five lighters. However, when asked to send me a picture, he did not want to send me a picture. Anyway, I felt he works for Sears, so he would not lie. That was a big mistake. Sears is no longer a good company as I had known it 20 years ago. It is a scam.
However, I got a part that was not even close to what I had asked for. So I returned it right away, which they received four days later. I waited for my refund, which never came. So I called ten days later. After going through all the buttons the computer asked for, I finally reached a person (by the way, there is no option for a refund) who transferred me to the person in charge of the refund. She admitted it had been 11 days since the refund had not been issued and promised to email me within an hour to confirm that it had been issued. It is now two days later, with no refund or email. I tried to contact Sears again, but the computer only tells me to go online but there is no option for a refund. It is the worst company I have dealt with, and I will never contact or do business with Sears again.

I always check reviews of a company before I do business with it. But I trusted the old Sears, so I did not bother. However, when it did this to me, I checked its reviews and discovered that Sears gets the lowest review, 1 out of five.

I ordered a part for a kitchen aid microwave. It was supposed to be here in about a week and arrive on a Friday. It has now been to 7 different facilities. Amongst these facilities are offices in the Philippines, Texas, Oklahoma and Illinois. I am in California. Today I received another message saying that the package is not not going to be delivered unless I go to a "ups" website and give the shipping address and email and more first. Once I did that they wanted a credit card to pay for the "redelivery fee" which was 74 cents. That's where I drew the line. I looked and USPS and UPS will not charge for redelivery. Besides, what the hell happened to the address on the package? It's as if they are just sending a box around the states hoping they will get lucky. I tried to cancel my order and they said it can't be done and I have to call them in the morning. Better believe I will be calling. Do not use sears parts direct for anything. Trust me. It is a hassle and a headache and you might find yourself losing a lot more than you could eve gain. Even if you did somehow get your part.

I ordered a Part for my Washing Machine and I am still waiting 2 weeks later. Never Again!

I ordered a Defrost Coil for my Kenmore Elite Refrigerator on 11/19/2019. After I paid for the item online I was sent an order confirmation with a scheduled delivery date of 11/22/2023. It is now 11/29/2023 and I still have not received the coil.
I called Sears and spoke with a Customer service Rep who called herself Julie on 11/27/2023 to see when I might receive the item, since I received no interim communications from Sears explaining why I didn't receive the coil as of yet. Julie told me she could not tell me when my item might be delivered. At this point I decided to cancel the order. After canceling the order she asked me for my email address, which I gave her and she said I would receive a confirmation email stating my cancellation was complete. I never received any email.
The next day I called them again and I was told by this CSR that I needed to wait for approval of my cancellation. I was flabbergasted because I read their return policy that states as long as the product has not been placed in delivery status, the order could be cancelled. At this time she became confused and started laughing under her breath at me. I called her out for her lack of professionalism and demanded to speak to her supervisor. She refused at first and finally connected me with a Supervisor. This supervisor told me that in fact, my order was cancellable and his CSR was incorrect and that the I would get notiice of my cancellation via email within 3 days of my cancellation request and my refund 3-5 business days later.
Today I received an email from Sears stating that my order was unable to be cancelled since the order was in process and that I would have to wait for the item to be delivered even though they can't tell me when it will be delivered. Absolutely horrible customer service and absolute thievery! I decided to dispute this charge with my credit card company instead of waiting for these imbecilic crooks to refund my money.

Do not purchase anything from this company. They are Criminals!

I ordered a shop vac filter and nut for my craftsman shop vac December 16 2023. It has not arrived yet
Ive called about 10 times either getting put on hold till it disconnects and or being told they cannot access the system because they are doing maintenance to it. Once time the girl asked for the phone number for the order. I said I have the order number she said she needed the phone number. I gave her the only phone number i have and she said thats not the one. I said I am giving you the order number and she said she couldnt look it up by that method as the order numbers on on a different computer
I said that's the dumbest thing I have ever heard she she She was very sorry and called me by my name. I said you just said my name so how cant you find my order I never gave you my name
Just did a chat with them and they informed me their system is down for maintenance. They are all from India as well. I'm filing with my credit card company Don't buy anything from these clowns