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Daina M.

Chicago, IL

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1 Review by Daina

Sears PartsDirect

  • Sears PartsDirect

“Don't buy it they ship from overseas”
1/15/24

I had a really bad experience with Sears customer service. I ordered oven range part on 1/3 with guaranteed delivery 1/5, on 1/8 it was still processing. In a week they still did not have tracking number claiming that Samsung parts are being shipped overseas. Nobody told me that when I bought a part over the phone. I ended up canceling the part and reordered via Samsung directly. I received my part next day from Samsung. Huge delays with Sears, DO NOT ORDER FROM SEARS it will take months to arrive.

Tip for consumers:
I had a really bad experience with Sears customer service. I ordered oven range part on 1/3 with guaranteed delivery 1/5, on 1/8 it was still processing. In a week they still did not have tracking number claiming that Samsung parts are being shipped overseas. Nobody told me that when I bought a part over the phone. I ended up canceling the part and reordered via Samsung directly. I received my part next day from Samsung. Huge delays with Sears, DO NOT ORDER FROM SEARS it will take months to arr

Products used:
I had a really bad experience with Sears customer service. I ordered oven range part on 1/3 with guaranteed delivery 1/5, on 1/8 it was still processing. In a week they still did not have tracking number claiming that Samsung parts are being shipped overseas. Nobody told me that when I bought a part over the phone. I ended up canceling the part and reordered via Samsung directly. I received my part next day from Samsung. Huge delays with Sears, DO NOT ORDER FROM SEARS it will take months to arrive.

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