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Hi I was charged for the free trial - my money was not returned- I cannot use free trial expires soon and it says that I have no card details..

asked by Tina E. on 1/5/19

2 Answers

Scribd S. [Scribd Rep]

on 1/8/19

Hi Tina - Most likely you have a second account with us that has an active subscription, which is why you received the charge. Please email us at help@scribd.com and we will absolutely locate that account and issue a refund. Thank you!

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Morgan C.

on 9/15/20

Try visiting their support site, logging in/verifying your email, and checking to see if you're "eligible for a refund". These guys are shady as hell, though, so if you've used your account within the last 30 days they may not offer a refund at all.

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