Sammy Dress Questions & Answers

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Here’s what consumers have asked with answers from Sammy Dress staff and previous consumers.

645 questions answered
18% answered in 1 day
Question:

Answer:

Dear customer, Thank you for your inquiry about size. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Sammydress Customer Service http://www.sammydress.com/

By sammydress h.,
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Question:

I am trying to get through to customer service. but when i enter my order number it says it is incorrect. i have checked it and it is the one given to me. i am missing an item from my order and am trying to find out when i will get it or get a refund. help!

Answer:

Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/

By sammydress h.,
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Question:

Why are the shipping charges so expensive? my order was worth around $70, and the shipping charges were $37.00. isn't that a little ridiculous?

Answer:

I spent over 400 dollars on my first order. The clothes looks cheap to buy to draw people like you and I, however they make up their profit by charging extortionate shipping charges. I used to sell on eBay, if you sell an itemFor 99pence and charge 5 pounds for ddelivery you would have made your profit. Some companies have contracts with delivery company to charge for example 2pounds per item as long as you send out a minimum of 50 items per week. In Sammy dress case, they would have sent thousands and probably paid 10 pence to deliver your clothes hence making serious profit on delivery charges. Another con is by charging people in dollars and not Chinese currency which means the dollar is probably stronger than their currency so they can charge you more for the clothes it's a win win and con for them. They have not refunded me for out of stock items it's been 2 months now. Their customer service can never match the west. You do not negotiate with customers and ask them to pay for items to be returned to China when the clothes are faulty. We are not the idiots packing the clothes and should not be penalised for their incompetency.

By Vimai l.
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Question:

Is the sizing of their outware coats the correct united states sizes? i purchase from macys

Answer:

Dear Johna, Thank you for your inquiry about size. Our size is standarded international size, you can check the size chart for details. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). SammyDress.com

By sammydress h.,
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Question:

Everyone complain about ur website, they said u didn't ship item on time and sent the problem product. what are ur solution? i feel i lost my believe to order and make a partner.

Answer:

If your item gets lost prepare for a long up hill battle. Try aliexpress. They have a lot of the same items and you pay only when you get the items. :)

By Whitney J.
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Question:

Hi i order 3 thing from yr website i live in la california so how long its gon take to come? i order on 16th feb16

Answer:

It is depend on the shipping method which you chose for this order. Learn more about the shipping method from http://www.sammydress.com/m-article-id-39.htm If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.

By sammydress h.,
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Question:

Answer:

You should choose the items that are marked "shipping with in 1-3 business days". That means the item is in stock. Also you can choose a faster shipping method such as DHL.

By sammydress h.,
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Question:

I am waiting for a dress 2 moths. i have already paid it. custom service told me to wait. i think that i will not receive my item. i text to the customer services yesterday and i am just waiting for their response. i am very disappointed. how long does it take (flat rate) for canada? and what happened if i will not receive it? thank you

Answer:

Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP? For contacting us at any time, please browse this link: http://support.sammydress.com/?lang=en Hoping issue can be resolved as soon as possible.

By sammydress h.,
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Question:

I never got my order and i was asked to pay shipping charges twice

Answer:

Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/

By sammydress h.,
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Question:

Hello. i made a purchase from sammydress 16 days ago. i never received an email confirmation. will not let me log into my account. $ was taken from my account on 4/6 &. i am not happy... i would like someone to tell me what is going on... my invoice id# is---m1504061922563463. thanks. email mpavolini@nationalboiler.com phone--(423)618-6085 would greatly appreciate some answers... thanks...

Answer:

Keep checking your account after my order went through, someone tried to get another 3000. 00 from me security at my bank stopped it from going through. Good luck I recieved my tops they are really cheep no tags on them either found that weird.

By Marilyn C.
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Typical questions asked:
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