Rotita Questions & Answers

Here’s what consumers have asked with answers from Rotita staff and previous consumers.

310 questions answered

16% answered in 1 day

Question:

Where is my packages

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Rotita R., over a year old

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Question:

Hi there i came across your site and saw a bunch of cute clothing items i would like to buy, but about 90% of the reviews you are getting from customers is negative and very discouraging. whats the reason for all of these complaints like the outfit not fitting right or looking like it is online, cheap quality, items not being shipped or being shipped two months later, not able to get a hold of customer service etc etc. it almost feels like a scam, like the company is just taking peoples money and not actually shipping the items being purchased. i am asking you to enlighten me on this and help me understand why this is happening as i am very scared to place an order and the same exact thing happen to me. i appreciate your response. thank you so much Hi there i came across your site and saw a bunch of cute clothing items i would like to buy, but about 90% of the reviews you are getting from customers is negative and very discouraging. whats the reason for all of these complaints like the outfit not fitting right or looking like it is online, cheap quality, items not being shipped or being shipped two months later, not able to get a hold of customer service etc etc. it almost feels like a scam, like the company is just taking peoples money and not actually shipping the items being purchased. i am asking you to enlighten me on this and help me understand why this is happening as i am very scared to place an order and the same exact thing happen to me. i appreciate your response. thank you so much

Answer:

A: A: You'd be crazy to order from this company. What you see isn't what you get. They use images from other websites and try and replica the items only what you receive is very cheap clothing poorly made and nothing like what you think you ordered. My items went in the bin, unwearable. Tried to get a refund but gave up dealing with them. They are a scam! Save your money shop elsewhere. I tried putting reviews on their Facebook page but they have blocked me. The positive reviews you see on here are all from Rotita employees to cover up the negative reviews. If they were so good there wouldn't be so many pissed off customers! Just now

By Vicki M. over a year old

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Question:

I can't log into my account. i need to track my shipment. I can't log into my account. i need to track my shipment.

Answer:

I just got scammed too from this company,,, no email no order # no nothing! I just went to the bank they said they got your $ just get a new debit card so they cant use it again... I feel so naïve! They are getting all our $ and laughing im sure!

By carol h. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Rotita Questions & Answers

Where is my packages Where is my packages

I can't log into my account. i need to track my shipment. I can't log into my account. i need to track my shipment.

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Where is my packages