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Here’s what consumers have asked with answers from Rotita staff and previous consumers.
It has been close ot 3 months and I still have not been able to resolve my refund... stay away from Rotita!
My experience was pretty much like the other complaints. Their products are cheap and its definitely " you get what you pay for". They donot pay for returns because they are located in China. The sizes are Asian not American and run very small. Not a company I would use again. Facebook needs to take them down.
Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
No, it is not a legit site, and I can't express enough DO NOT ORDER. You may get your product (I didn't have any problem with that as some have), but your product will not fit and will be poorly made. You will NOT get your money back. Find another website!
Sorry I can't remember but I do know your order (if you get it) will take ages, the quality is rubbish and you won't get a full refund. They are very slow at replying to emails. The dress I or Derek had a hole right in the front and should never have been sent out.
Please do not order from this company- you could receive your items within 4-6 weeks minimally. If you do not like the items, you will likely not hear back from them once you return them for a refund
It is a real site and as far as I can tell from the other reviews here you have a 50/50 chance of receiving your items. I did indeed receive my order. But as my review states the clothes were of very cheap material, poorly constructed, and barely resembled the picture from the website from which I ordered. There are people who have posted positive experiences with Rotita. I am not one of those people but I hope, by some luck, you have a good experience.
