RoseWholesale Questions & Answers

Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered

14% answered in 1 day

Question:

Hi are you guys selling 360 lace wigs? Hi are you guys selling 360 lace wigs?

Answer:

Dear Kgothatso B., Thank you for your support. We have different product in our website. Please kindly check it in here http://www.rosewholesale.com/ Thank you for your patience. Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

Hi, i would like to know the exact fees for shipping a parcel to a canadian address and how long the delivery takes. thanks Hi, i would like to know the exact fees for shipping a parcel to a canadian address and how long the delivery takes. thanks

Answer:

Dear Sharon Y., Thank you for contacting Rosewholesale. Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.rosewholesale.com/m-article-id-39.html Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

How you calculate shipping charge? every time i am looking for a product, shipping charge is same as product price? How you calculate shipping charge? every time i am looking for a product, shipping charge is same as product price?

Answer:

Dear Shakila N., Thank you for contacting Rosewholesale. Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. For more details please check: http://www.rosewholesale.com/m-article-id-39.html Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

I have 4 items i would like to return. i ordered the right size but they didn't fit. how do i go about returning them? I have 4 items i would like to return. i ordered the right size but they didn't fit. how do i go about returning them?

Answer:

Dear Reba L., We apologize for this situation. Please kindly review our warranty policy here: http://www.rosewholesale.com/m-article-id-16.html In order to offer you the most appropriate solution, could you please note us the order number, and we will provide the satisfied solution for you via the Ticket center. Hope to hearing from you soon. Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

Good day i am in south africa, id like to know how much shipping would cost for a wig and the expected time it would take for the order to arrive. Good day i am in south africa, id like to know how much shipping would cost for a wig and the expected time it would take for the order to arrive.

Answer:

Dear Monalisa S., Thank you for contacting Rosewholesale. Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.rosewholesale.com/m-article-id-39.html Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

What is your address What is your address

Answer:

Dear Teresa B., Thank you for your time. We are located in South East China. If you have any issue please kindly note us the order number, we will provide the satisfied solutions for you via the Ticket center. Thanks, Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

Are the dresses small or average fit? Are the dresses small or average fit?

Answer:

Dear Jacqui M., Thank you for your inquiry about size. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

See more answers (2)

Question:

You have horrible reviews. don't you bother to read them? if you do, you obviously have done nothing to correct the situation. always check reviews!!! You have horrible reviews. don't you bother to read them? if you do, you obviously have done nothing to correct the situation. always check reviews!!!

Answer:

Dear Susan M., Thank you for your time. Please rest assured that we are always here to help our customer. Any issue, please kindly note us the order number, we will check it for you soon. Thanks, Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

Yes... i purchased the purple and black lace sleeves and paid the extra for 3 day delivery. it has been one week and i have not received the item. Yes... i purchased the purple and black lace sleeves and paid the extra for 3 day delivery. it has been one week and i have not received the item.

Answer:

Dear Ana C., Thank you for your order. Could you kindly note us the order number for your issue? We will check it for you in our system and note the detailed formation to you. Hope to hearing from you soon. Thanks, Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

Question:

Your customer service number doesn't work. i haven't received a part of my order and can't seem to make contact by email either? Your customer service number doesn't work. i haven't received a part of my order and can't seem to make contact by email either?

Answer:

Dear Shirley P., Thank you for contacting Rosewholesale. We would like to express our sincere apology for any inconvenience caused to you. At this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We are striving to improve our customer serivce. Thanks, Best Regards, Rosewholesale Customer Service Center

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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