Rosegal Questions & Answers

Here’s what consumers have asked with answers from Rosegal staff and previous consumers.

722 questions answered

18% answered in 1 day

Question:

Are there any positive comments about rosegal?

Answer:

We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By rosegal r., over a year old

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Question:

Does anyone have a return address for rosegal.com? Does anyone have a return address for rosegal.com?

Answer:

Contact us first so we can provide you with a return address.The return address is not same as the address on the package. Please submit a ticket here http://support.rosegal.com/, our team will provide the correct address for you.

By rosegal r., over a year old

See more answers (3)

Question:

I was about to order from this company then thought i should see if its a scam or not... i still dont know what to do because the ratings are all so different! help? I was about to order from this company then thought i should see if its a scam or not... i still dont know what to do because the ratings are all so different! help?

Answer:

I wouldn't order again although I like the look of their clothes I am still waiting for order from over a month ago dawn

By dawn b. over a year old

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Question:

My xxl dress arrived yesterday at last (5 days later than promised). i am an xl - i ordered it one size too big on purpose. the dress arrived. it is labeled xxl but i could not get it on - it is an l at best. what do you want me to do with it now? My xxl dress arrived yesterday at last (5 days later than promised). i am an xl - i ordered it one size too big on purpose. the dress arrived. it is labeled xxl but i could not get it on - it is an l at best. what do you want me to do with it now?

Answer:

Thank you very much for refunding my money and allowing me to donate it to a charity. Somebody at The Green Door will be very happy with their new dress. The denim was so lovely and soft that I really did wish it fit. Thank you for making it right

By Silke F. over a year old

Question:

Why does it take soooo long for orders to be delivered? Why does it take soooo long for orders to be delivered?

Answer:

The shipping time can be affected by many uncontrolled factors such as inclement weather and shipping company operation. Can you give us your order number or the registered email on our website that we will check for you soon?

By rosegal r., over a year old

Question:

Wondering why my order has been processing for a week. no updates whatsoever. sent a message with the support order thing on the website and nothing. paid extra for shipping to be earlier, but i want a refund for that because it should be here by now! one sweatshirt come on!

Answer:

Our team has reviewed your complaint and will offer you a solution. In this case we need you message us your order number or contact us through Support Centre and we are always trying our best to help to solve customers' problems.

By rosegal r., over a year old

Question:

Dear, i received this message in my email a few days ago. i'm not sure what to make out of it. does it mean that my order has been cancelled? i live in south america, is that the reason? please inform me! thanks dear my friend, thank you for your order on our website z1609231133052083. we are writing to let you know that we have completed the partial refund or full refund for this order for you.your payment method is: credit card. we would be willing to give you a discount because you are such a great customer, 8% off coupon code:3f9b0ac54f11. please note: 1. we have completed a partial or full refund for this order. the refunded amount is $97.00, please check your credit card balance. Dear, i received this message in my email a few days ago. i'm not sure what to make out of it. does it mean that my order has been cancelled? i live in south america, is that the reason? please inform me! thanks dear my friend, thank you for your order on our website z1609231133052083. we are writing to let you know that we have completed the partial refund or full refund for this order for you.your payment method is: credit card. we would be willing to give you a discount because you are such a great customer, 8% off coupon code:3f9b0ac54f11. please note: 1. we have completed a partial or full refund for this order. the refunded amount is $97.00, please check your credit card balance.

Answer:

We are deeply sorry about this payment inconvenience. For your issue, we have emailed to you via ticket. Please kindly check it in your account and reply to us there.

By rosegal r., over a year old

Question:

How do i contact them? How do i contact them?

Answer:

If you have any problem, please submit a ticket here http://support.rosegal.com/ to contatct us. We will do our very best to assist you.

By rosegal r., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Rosegal Questions & Answers

Bought a blue jacket, never got it nor have they tried to contact me after 5 tickets that i e-mail them. from jan. 19th to april 7th no word where my jacket went, and maybe they burned me. that's bad business.

Where is my order

Are there any positive comments about rosegal? Are there any positive comments about rosegal?

Does anyone have a return address for rosegal.com? Does anyone have a return address for rosegal.com?

Why does it take soooo long for orders to be delivered? Why does it take soooo long for orders to be delivered?

How do i contact them? How do i contact them?

Can’t see your question? Ask to get answers from the Rosegal staff and other customers.

Are there any positive comments about rosegal?