Dear, I received this message in my email a few days ago. I'm not sure what to make out of it. Does it mean that my order has been cancelled? I live in South America, is that the reason? Please inform me! Thanks

Dear my friend,
Thank you for your order on our website Z1609231133052083. We are writing to let you know that we have completed the partial refund or full refund for this order for you.Your payment method is: Credit Card.
We would be willing to give you a discount because you are such a great customer, 8% OFF COUPON CODE:3F9B0AC54F11.
Please note:
1. We have completed a partial or full refund for this order. The refunded amount is $97.00, Please check your credit card balance.

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Dear, I received this message in my email a few days ago. I'm not sure what to make out of it. Does it mean that my order has been cancelled? I live in South America, is that the reason? Please inform me! Thanks

Dear my friend,
Thank you for your order on our website Z1609231133052083. We are writing to let you know that we have completed the partial refund or full refund for this order for you.Your payment method is: Credit Card.
We would be willing to give you a discount because you are such a great customer, 8% OFF COUPON CODE:3F9B0AC54F11.
Please note:
1. We have completed a partial or full refund for this order. The refunded amount is $97.00, Please check your credit card balance.

asked by Kwinten W. on 9/30/16

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rosegal r. [Rosegal Rep] · Answer 1 · 2016-09-30T11:38Z

rosegal r. [Rosegal Rep]

on 9/30/16

We are deeply sorry about this payment inconvenience. For your issue, we have emailed to you via ticket. Please kindly check it in your account and reply to us there.

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