Roommates.com Questions & Answers

Question 1

Question:

I signed up on roommates.com, on 6/24/2016, do i have to upgrade to receive a response from people that i have emailed informing them that i am interested in potentially renting from them? I signed up on roommates.com, on 6/24/2016, do i have to upgrade to receive a response from people that i have emailed informing them that i am interested in potentially renting from them?

Answer · 2016-06-27T10:37Z

Answer:

Hello, You do not have to upgrade to receive responses from other other members, but you do have to upgrade to read their responses. You are able to see the nickname of who is messaging you so you always have the option of sending your contact information in the free messages that you send out to other members if you aren't ready to upgrade. If you have additional questions please contact us at support@roommates.com. Roommates.com Customer Support

By Customer-Support -., over a year old

Question 2

Question:

How do i get access to my emails? do i have to upgrade.? thank you! How do i get access to my emails? do i have to upgrade.? thank you!

Answer · 2016-06-23T10:31Z

Hello, In order to check your email, you will first need to log into your Roommates.com account and then click the Mail Center tab located at the top of the website. Please note that it is necessary to have an active Choice Membership in order to read email received, but you always have the option of sending your contact information in the free messages that you send out to other members if you aren't ready to upgrade. If you have additional questions please contact us at support@roommates.com. Roommates.com Customer Support

Question 3

Question:

I had some complaints and called to talk about the issues. after over two weeks of calling someone answered the phone; bad business model no live human answering the phone. look at the reviews on this website. 47 rating with helpful checked and the site as a 1 which is so far from a five. maybe if they answered the phone people could tell you the problems so you can fix the issues. i work with websites. this site at roommates.com is poorly constructed. i asked to have a person who is documented as criminal in behavior taken off my profile and blocked. i was told this cannot be done! how crazy is this for safety reasons. why is this? they are a member of the bbb, how sad most people do not know you can make a complaint report on az, bbb online. so off i go i go to do this soon. i got updated today from people who were last on this site 45 days ago! this is not what i paid for old stale data and mostly counted on that 50,000 plus utilized to deceive users like you or i in thinking we are get a good deal of up front ( oh so wrong). I had some complaints and called to talk about the issues. after over two weeks of calling someone answered the phone; bad business model no live human answering the phone. look at the reviews on this website. 47 rating with helpful checked and the site as a 1 which is so far from a five. maybe if they answered the phone people could tell you the problems so you can fix the issues. i work with websites. this site at roommates.com is poorly constructed. i asked to have a person who is documented as criminal in behavior taken off my profile and blocked. i was told this cannot be done! how crazy is this for safety reasons. why is this? they are a member of the bbb, how sad most people do not know you can make a complaint report on az, bbb online. so off i go i go to do this soon. i got updated today from people who were last on this site 45 days ago! this is not what i paid for old stale data and mostly counted on that 50,000 plus utilized to deceive users like you or i in thinking we are get a good deal of up front ( oh so wrong).

Answer · 2016-06-01T01:52Z

Hello, Thank you for your comments. They will be taken into consideration for future site improvements. Roommates.com is an email based website and you always have the option to send an email to Customer Support 24/7. There is a phone number to call M-F 9am-4pm MST, but if someone is not available to answer, you always have the option of leaving a message so someone can get back to you. Roommates.com is a bulletin board service, so there is no way to weed out all the rotten apples, but if you provide a police report showing the person would be a danger to other members then we would definitely take further action. If you have a police report to provide please send it to support@roommates.com. Not all members log into their account frequently, especially if they are getting notifications to their email. If the member has not logged in for 30 days, they will get a notification that their account will be removed if they do not log in to keep their account active. We are sorry that the site did not work out for you. Hopefully you were able to still find a roommate. Roommates.com Customer Support

Question 4

Question:

I can't pay for a roommate website but i need to know how to find a house share for renting a fairly large room in a house with hardwood floors in atlanta ga for all utilities covered 5 $500.00 a month. I can't pay for a roommate website but i need to know how to find a house share for renting a fairly large room in a house with hardwood floors in atlanta ga for all utilities covered 5 $500.00 a month.

Answer · 2015-08-27T10:56Z

Hello, This is Roommates.com Customer Support. We have the Match Plus feature. The MatchPlus option matches you with members who are looking for a place like you so that you can find a place together (as well as members who already have a room available). You may turn this feature on or off by clicking the MatchPlus link on the left hand side of the website under Account Settings, then Enable or Disable. The tabs at the top of the screen which read Members with Rooms Available and Members Looking for Rooms allow you to toggle between matches for both options. You can also try Realrentals.com if you are looking for a completely vacant home to rent rooms in. Hope this has helped. If you have further questions please email us at support@roommates.com and we will be happy to assist you. Roommates.com Customer Support support@roommates.com

Question 5

Question:

I believe i have just been scammed by one of roommates.com members.its sad that roommate.com know of scammers and did not give a warning regarding how we should proceed with money transactions. i am out $2000. 00 plus money i paid to sign up. everyone who joins this service should be made aware of scammers and roommate.com should give members a list of potential scams. i am very disappointed in this service. shame shame shame on roommates.com for providing such an easy way for scammers to feed of unsuspecting, good honest legitimate people. pat I believe i have just been scammed by one of roommates.com members.its sad that roommate.com know of scammers and did not give a warning regarding how we should proceed with money transactions. i am out $2000. 00 plus money i paid to sign up. everyone who joins this service should be made aware of scammers and roommate.com should give members a list of potential scams. i am very disappointed in this service. shame shame shame on roommates.com for providing such an easy way for scammers to feed of unsuspecting, good honest legitimate people. pat

Answer · 2014-12-15T01:12Z

Hello, I’m sorry you came in contact with a scammer. Please be assured that we take very seriously scammers and improper use of our site. You may want to contact your local authorities as well as report them to the Internet Crime Complaint Center. You can do this by visiting their website at www.ic3.gov. We will be happy to assist the authorities in any way we can. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We do have a Scam Alert posted on the website that explains the type of common scam that is currently being perpetrated on this website as well as many others. We hope that this information will assist people in educating themselves so as not to fall victim to fraud. Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review. You can also send the Nicknames and/or Email Address of any profile you believe to be fraudulent to scamalert@roommates.com. If the account is found to be fraudulent it will be deleted. It is up to the potential roommates to decide on how they will pay their deposit and monthly rent payments, but we will absolutely pass your suggestion along to our Development Team. We are always looking for ways to improve the Roommates.com services! We'll consider it for future site improvements. If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you. Roommates.com Customer Support support@roommates.com

Roommates.com Questions & Answers

How do i get access to my emails? do i have to upgrade.? thank you! How do i get access to my emails? do i have to upgrade.? thank you!

Hi this is me tina i am wondering how i get a room mate? and mean time i'm trying to find appointment i can live in. i have no idea how to do this.

Why these terrible reviews

Hi what are your customer service phone hours? thank you

Have other sites like roomster.com to earn money as a affiliate?

Okay, in the 'additional comments' portion of my profile am i allowed to put my personal contact info? it's not my intention to break any rules or whatever, but i didn't see anything saying i couldn't. also, what does the upgrade to the three day membership get me exactly?

Can’t see your question? Ask to get answers from the Roommates.com staff and other customers.