Hello,

I’m sorry you came in contact with a scammer. Please be assured that we take very seriously scammers and improper use of our site.

You may want to contact your local authorities as well as report them to the Internet Crime Complaint Center. You can do this by visiting their website at www.ic3.gov.

We will be happy to assist the authorities in any way we can.

Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We do have a Scam Alert posted on the website that explains the type of common scam that is currently being perpetrated on this website as well as many others. We hope that this information will assist people in educating themselves so as not to fall victim to fraud.

Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review. You can also send the Nicknames and/or Email Address of any profile you believe to be fraudulent to scamalert@roommates.com. If the account is found to be fraudulent it will be deleted.

It is up to the potential roommates to decide on how they will pay their deposit and monthly rent payments, but we will absolutely pass your suggestion along to our Development Team. We are always looking for ways to improve the Roommates.com services! We'll consider it for future site improvements.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com