Roommates.com Questions & Answers

Hello, The ID verification is optional. You can verify your email, phone number, facebook, and identity. Other members are able to see what you have verified and some members feel more comfortable with members that have verified their identity, but again the verifications are option except for your email. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support

Hello, Please check your preferences to make sure your age limit for who you want to room with is correct. Also, if a member chooses the option of 'I prefer not to say' when it asks their age then it could still match them with you on your other preferences. If you need further assistance with this please contact us at support@roommates.com and we will be happy to help you with your account. Roommates.com Support

Hello, If your account has been inactive for more than 30 days it will deactivate. You can choose to HIde your profile and make sure you login every 30 days to keep it active if you would like. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support

Hello, We know communication is important, but so is keeping things affordable! So in order to keep our prices low, we avoid having to staff a call center by limiting the use of telephones and only accept email correspondence. Please reply with your concerns to support@roommates.com and we'll do our best to serve you in a timely and efficient manner. Roommates.com Support

Hello, At this time, Roommates.com does not have any resources available for background check services, nor do we have any affiliations with services that we can specifically direct you to. I apologize for any inconvenience this causes. I am able to offer the suggestion of utilizing a search engine like Google to look for services that will best fit your needs. If you have any further questions, please feel free to contact us at support@roommates.com. Roommates.com Support

Hello, Roommates.com is a bulletin board service so we do not prescreen our members, but our staff is engaged in ongoing searches and account reviews to catch any threats. We also have a number of other fraud prevention tools and techniques that we are keeping a secret so scammers can't learn and try to circumvent them. We also provide a handy FAQ doc called "Safety Tips" that we highly recommend all users read and familiarize themselves with to help ensure safety when connecting with people online. Unfortunately, sometimes scammers and weirdos do get through which is why we have created a "Reporting" and "Blocking" feature available on all profiles that you can quickly use to flag any account you feel is suspicious. This will ensure that we get eyes on it right away and start to track down what's going on. If you have additional questions don't hesitate to contact us as support@roommates.com. Roommates.com Support

Hello, A Roommates.com Basic Membership always has and always will be free. But there are indeed many benefits to upgrading your membership status! When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. Without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, but you do still have the opportunity to achieve your goals while utilizing the free portions of the site. What's included in an upgraded membership? Complete Profiles: Access to view a potential roommate's full profile, including their handwritten bio Full-Sized Photos: See photos of your potential roommate or their house Unlimited Access to All Received Messages: Read what potential roommates are sending you Membership Options 3 Days for $5.99 30 Days for $19.99 60 Days for $29.99 Monthly $15.99 *3-Day, 30-Day, and 60-Day memberships are one time payments and expire at the end of their duration. The Monthly option automatically rebills each month until you cancel it. We hope this helps. If you have additional questions don't hesitate to contact us at support@roommates.com. Roommates.com Support

Hi there, Thanks for getting in touch. Members who need a room can specify up to 3 city/state locations, with a surrounding radius around each one. As long as your home falls within one of the radiuses the member has selected they can appear as a match. We allow each member the ability to select their own radius based on what they individually feel is appropriate for their needs. If you have any further questions, please feel free to contact us at support@roommates.com. Thank you,

Hello, Thank you for giving Roommates.com a try and I am sorry to hear you did not receive more valid responses. As a bulletin board service sometimes scammers and weirdos do get through which is why we have created a "Reporting" and "Blocking" feature available on all profiles that you can quickly use to flag any account you feel is suspicious. This will ensure that we get eyes on it right away and start to track down what's going on. We also provide a handy FAQ doc called "Safety Tips" that we highly recommend all users read and familiarize themselves with to help ensure safety when connecting with people online. We understand that the process of finding a roommate can be difficult. Hopefully these tips will help and you give us another try. If you have additional questions please contact us at support@roommates.com. Roommates.com Support

Hello, In order to keep our prices low, we avoid having to staff a call center by limiting the use of telephones and only accept email correspondence. Please reply with your concerns to support@roommate.com and we'll do our best to assist you. Looking forward to hearing back from you! Thank you,