Here’s what consumers have asked with answers from Restaurant.com staff and previous consumers.
Don't even bother
I have been using them for years, I did have some problems but I also have some places I use all the time that are on there, have to be careful lots of places are on there and get off the site if they close you are stuck., but I found that since it says no expiration date places will take even if they are not on the web site. Any longer, I have met all kinds of people using these certificates, they are getting worse and worse I belong to rci so every month they send me some no charge. But no way would I pay for them.
This is not a cash equivalent gift card. This is a coupon with one coupon per visit per month. Look you could have only spent $1 for that $25 coupon. Why would you expect it to be worth $25 cash. It is simply a coupon and if you want the deal you need to folllow the rules. I realize the web site implies it is a gift certificate because they use the word certificate which I agree is deceptive. At the same time this is the best way to save money on dining out. You just have to follow the rules on the "coupon".
You could try calling restaurant.com at (800) 979-8985, but good luck with that. If that is unsatisfactory, there is always Yelp.com and the BBB.
I don't think people realize how this whole "scheme" works. (Optionally) First, you acquire a restaurant.com gift card that you or someone else purchased for you. Typical cost is $4 cash per $25 restaurant.com gift card. You then proceed to the restaurant.com website where you realize, soon enough, that your $25 gift card is no more than a coupon to purchase a $25 coupon from a "participating" restaurant. Without a gift card, their direct (no gift card) website prices are typically, $10 cash per $25 restaurant coupon. If all of this is confusing, I'm sure it's meant to be. Continuing, $25 is not really $25. Typically, the said restaurant will require you to spend double the face value of the redeemed coupon, in REAL, out of pocket cash at the restaurant to pay the balance due. NOTE: The restaurant.com gift card is NOT directly redeemable at the restaurant! So, armed with a $25 coupon/voucher you purchased from the restaurant.com website, you must order $50 worth of food (drinks may or may not be included in the purchase requirement). This will ultimately cost you $4-10 (for the restaurant.com gift card/voucher) + $25 of REAL, out of pocket cash. And, all of the above assumes that the restaurant you want to patronize is even on their "participants" list. Further, even if they are supposedly a "participant", they may not be, as reported by MANY commenters. Many restaurants have never heard of restaurant.com and (respectfully?) decline the presented coupon. If you make it through all that, the restaurant is most likely distressed, financially shaky or overpriced to begin with. BUYER BEWARE, BIG TIME! Also notice all the 1 star reviews. They would probably be 0 stars if that was an option. At least you can now make a more informed decision. Good luck.
I don't think people realize how this whole "scheme" works. (Optionally) First, you acquire a restaurant.com gift card that you or someone else purchased for you. Typical cost is $4 cash per $25 restaurant.com gift card. You then proceed to the restaurant.com website where you realize, soon enough, that your $25 gift card is no more than a coupon to purchase a $25 coupon from a "participating" restaurant. Without a gift card, their direct (no gift card) website prices are typically, $10 cash per $25 restaurant coupon. If all of this is confusing, I'm sure it's meant to be. Continuing, $25 is not really $25. Typically, the said restaurant will require you to spend double the face value of the redeemed coupon, in REAL, out of pocket cash at the restaurant to pay the balance due. NOTE: The restaurant.com gift card is NOT directly redeemable at the restaurant! So, armed with a $25 coupon/voucher you purchased from the restaurant.com website, you must order $50 worth of food (drinks may or may not be included in the purchase requirement). This will ultimately cost you $4-10 (for the restaurant.com gift card/voucher) + $25 of REAL, out of pocket cash. And, all of the above assumes that the restaurant you want to patronize is even on their "participants" list. Further, even if they are supposedly a "participant", they may not be, as reported by MANY commenters. Many restaurants have never heard of restaurant.com and (respectfully?) decline the presented coupon. If you make it through all that, the restaurant is most likely distressed, financially shaky or overpriced to begin with. BUYER BEWARE, BIG TIME! Also notice all the 1 star reviews. They would probably be 0 stars if that was an option. At least you can now make a more informed decision. Good luck.
I could log on just fine to my account on 4-22 at 5 pm, and all my data was accurate.
You could try calling restaurant.com at (800) 979-8985, but good luck with that.