ReShip Questions & Answers

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Here’s what consumers have asked with answers from ReShip staff and previous consumers.

17 questions answered

24% answered in 1 day

Question:

Remote fee is item received after refund to customer?

Question:

Would you ship laptop? Would you ship laptop?

Answer:

Hi, which country are you in? It should be okay to ship unless there is an import restriction

By Team R., Customer relations over a year old

Question:

Can't remember my account Can't remember my account

Answer:

Hi, you can email customerservice@reship.com to gather your account details

By Team R., Customer relations over a year old

Question:

I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do

Answer:

Hi. What is your suite number and or the package number. Thanks and sorry for the delay

By Team R., Customer relations over a year old

Question:

Reship has lost my package. usps delivered package feb 17/17 @ 12:45pm (tracked). it's been almost 3 weeks and reship keeps telling me that it wasn't delivered to them and that they don't have the package. what are my options to recover my package or money for the cost of the item? Reship has lost my package. usps delivered package feb 17/17 @ 12:45pm (tracked). it's been almost 3 weeks and reship keeps telling me that it wasn't delivered to them and that they don't have the package. what are my options to recover my package or money for the cost of the item?

Answer:

Hello Elaine. I am the Operations Manager for Reship. USPS attempted to change our zipcode back in June in the hopes of steam lining the on time delivery service. This has blown up on a very large scale. We are still missing over 150 packages going back to the beginning of the year. When you track your package on the USPS website, it will show delivered. What that means is it has been delivered to one of two locations here in Portland and scanned to what they call a format sheet. Their goal os have those packages delivered within 24 hours. The new locations that our inbound packages are supposed to be coming from do not have deducated drivers at this point. The post office manager and acting state of Oregon Post Master are working with me to find a solution. We received over 350 missing packages late Friday. Please check your account ans see if it has been delivered by now. If not email our customer support team with your tracking number and reference my name and I will contact the manager personally to see if they can find this. This has been a huge obstacle that is out of our control. I apologize for this and we hope to have things back on track soon with USPS. Justin Camp

By JUSTIN C. over a year old

Question:

How can we get hold of you on phone, it has until now been only voicemail that we get on the phone, we wanted to ask for an alternative shipment, but were never offered one, so we wanted to pick it up, but we cannot get hold of you by phone to arrange the pick up? How can we get hold of you on phone, it has until now been only voicemail that we get on the phone, we wanted to ask for an alternative shipment, but were never offered one, so we wanted to pick it up, but we cannot get hold of you by phone to arrange the pick up?

Answer:

Our office hours are 8:00am to 4:00pm PST. I am the Operations Manger for Reship. Call 503-257-4644 or my direct number of 604-592-7255

By JUSTIN C. over a year old

Question:

Package number #1561155 just i did payment and now status is ready to ship. first time i am using your service so no idea about your workflow. pl guide. Package number #1561155 just i did payment and now status is ready to ship. first time i am using your service so no idea about your workflow. pl guide.

Answer:

Have you received your item yet? I am the Operations Manager here and want to make sure you are getting the level of service you deserve.

By JUSTIN C. over a year old

Question:

Can reship send goods to nigeria? Can reship send goods to nigeria?

Answer:

This company SCAM I sent to their address products in the amount of $ 300. But when it was required to pay for their services, I got an error - "Payment was not successful - Please try again or contact us for assistance" Support responds 48 hours - Do not know what to do. My things were bought from them

By kennie s. over a year old

Question:

I would like to know how much would it be to send me my package? I would like to know how much would it be to send me my package?

Answer:

You can go to our website (www.reship.com) scroll down on the home page and you will see a section to request a qoute. You will need the dimensions, value, weight and city country and zipcode. This will give you carrier pricing to ship the item.

By JUSTIN C. over a year old

Question:

I am from canada. so i can have it ship it to you and you would ship it out to me? I am from canada. so i can have it ship it to you and you would ship it out to me?

Answer:

It was pretty overpriced. If the store itself offers shipping, it would be cheaper to ship directly from them (and faster).

By Sam R. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ReShip Questions & Answers

Remote fee is item received after refund to customer?

Would you ship laptop? Would you ship laptop?

Can't remember my account Can't remember my account

I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do

Can reship send goods to nigeria? Can reship send goods to nigeria?

I would like to know how much would it be to send me my package? I would like to know how much would it be to send me my package?

I am from canada. so i can have it ship it to you and you would ship it out to me? I am from canada. so i can have it ship it to you and you would ship it out to me?

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