Why did the front desk refuse services to an couple on the 25th anniversary that had reservations but not membership card was told that an reservation

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Why did the front desk refuse services to an couple on the 25th anniversary that had reservations but not membership card was told that an reservation

asked by James S. on 3/8/23

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Rachael F. [Reservation Desk Rep] · Answer 1 · 2023-03-09T08:13Z

Rachael F. [Reservation Desk Rep]

on 3/9/23

You may want to contact the hotel directly to help resolve your issue. We're sorry we couldn't be of more help, but this looks like something the hotel needs to address. If you'd like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com. --Rachael

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Why did the front desk refuse services to an couple on the 25th anniversary that had reservations but not membership card was told that an reservation

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