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I booked a car to be picked in Roma train station (Booking Reference Number: 321660851). The available car was not the one that was announced and would not attend our needs. Therefore, the Europcar attendant promptly cancelled the rental without any charge. However, Rentalcars did not cancel the charge in my credit card, which later appeared in the card statement. So far there was no answer after two attempts to communicate with Renatlcars using their web site. Now I see that I am not alone and that the previous comments indicate that I may not be dealing with a serious company. I hope I am wrong.
asked by Valerio P. on 7/28/15
7 Answers
I totally agree and I also mentioned the same in my review but the 1 thing I always wonder that when you search for the rental cars, this company appeared with 4 star ratings. It seemed that this company is so CROOKED THAT THEY EVEN TEMPERED THE RATINGS AS WELL.
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I certainly support John's advice. In different circumstances I have seen the only effective means a customer may count on, in case of denied service, is the credit card company. In one case I tried and sued a regional airline for having canceled my flight before vanishing from the market. I won, but even with a court order in my hand I could not get my money back. I got it back, anyway, through my credit card company, Visa Cartasì, after sending them the complete case history. So, be sure not to throw away anything, either emails or sms or paper documents, until the merchandise or service you have paid for has been delivered.
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IF YOU CONTACT YOUR CREDIT CARD COMPANY, THEY CAN USUALLY REVERSE THE CHARGE. JUST EXPLAIN YOU WERE CHARGED AND DID NOT USE THE SERVICE. THE CREDIT CARD COMPANY WILL ALSO USUALLY CONTACT THE COMPANY CHARGING YOU TO GET AN EXPLANATION. THIS MIGHT RED FLAG WITH THE CREDIT CARD COMPANY, (IF ENOUGH PEOPLE DISPUTE THE CHARGES).
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I totally agree with you. I paid them on the internet when I got to Scotland expecting to pick up the car from where all the reputable companies were I had to walk with my luggage get on a bus and go of site to a Dirty Porta cabin. With what looked like a performance for me one woman looking as if she was pleased to be picking up her car. they wanted £2500 pounds excess and was told they would make sure I had enough on my account (what a cheek) They are a waste of space Criminals. I know how painful it is to feel that you have been Scammed. Sorry for your Pain. At least it won't happen to us again and all we can do is try and help others so they don't go through what we experience. Please have a good safe Life. Best wishes Jeanx
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Complete Cowboys and rip off merchants, avoid them at all costs. Their advertised prices will double when you have to pay !
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It is disappointing that a company behaves in such a manner. I am sure they have many, many satisfied customers. The measure of a good company is their ability to do the correct thing when things don't go according to plan. From my experience and the experience of others they fail to put things right, even the very obvious things. Not the conduct of a good company in my opinion .
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Yes Rentalcars seems to be more of a "middleman" operation. They present themselves as a reputable company that is, in essence, handling the rental for a customer however, all they do is advertise rates and availability, then charge you for doing nothing.
Best bet is to go directly to a known rental car company (Hertz etc....). The company you and I dealt with is a "fly-by-night" operation that charges people for doing nothing. And forget their customer service. They'll never respond to anybody. I doubt they even have customer service.
The operation is probably some clown sitting in his boxer shorts in his basement running the site and taking money for nothing. CROOKS!
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