- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from PromGirl staff and previous consumers.
We're an authorized retailer of the designer dresses we sell and most items are eligible for return per our policy! If you have any questions or concerns, please contact our customer service and we would be happy to help!
Hello! We're an authorized retailer of designer dresses and would be happy to help you with your order if needed via phone, email, or chatting on our site! Please feel free to reach out to us if we can be of assistance.
When you get a dress would depend on the availability of the dress and the shipping option you choose. Please select the color and size to view the availability. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! If it states "due to ship" it should ship out on the date provided and then arrive in the shipping time you choose. Please contact us if you have any further questions!
Unfortunately a dress is likely to be longer on someone who is shorter than the model. Please note the length should be provided in the description and often alterations are needed. Feel free to contact our customer service department if you have any further questions and we would be happy to help!
All shipping would be done on business days which are Monday through Friday, non holiday. Please note the availability of each dress is provided when you select the color and size and the shipping options can be found on our "Shipping" page. If you have any further questions, please contact us and we would be happy to help!
We're an authorized retailer of many designers so the dresses will be made in a variety of locations. We are located in the US and in stock dresses will ship from the warehouse in New Jersey. Like any site, we have good and bad reviews and will vary depending on personal experience. Many negative reviews are from customers who are not aware of our return policy although it must be agreed to before an order is placed. Please contact us directly if needed and we would be happy to answer any questions you have! Thank you!
We are an authorized retailer of the designer dresses we sell! Please contact us directly and we would be happy to answer any questions you have about ordering a dress!
We're an authorized retailer of the dresses we sell and a Google Trusted Store! When you get a dress would depend on the availability of the dress you choose. You can view the availability by selecting the color and size, then the International Expedited Shipping can take 2-7 business days. Please contact us at: 302-279-1052 or by email to Support@PromGirl.com if you need any assistance!
Unfortunately we do not offer any custom colors. Please be sure that the order was placed with us, PromGirl.com! We would be happy to assist you if you order was placed on our site if you contact us with your order number to Vip@PromGirl.com. Thank you!
