PrimeStyle Questions & Answers

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Here’s what consumers have asked with answers from PrimeStyle staff and previous consumers.

20 questions answered
10% answered in 1 day
Question:

Hi, are your ring prices as a total with the diamond ?

Answer:

That is correct except our semi mount section where it doesn't come with the center stone. Please don't hesitate to reply in case you have any further questions.

By David Y.,
Question:

Are your rings priced as total with the diamond ?

Answer:

That is correct except our semi mount section where it doesn't come with the center stone. Please don't hesitate to reply in case you have any further questions.

By David Y.,
Question:

Is the jewelry quality the same as a jewelry store (i.e macy's)?

Answer:

All our items are guaranteed to be with 100% real and naturally mined diamonds also with genuine gold and platinum. They are all within the specifications stated on our website. We assure our customers that we provide top quality items at very good prices.

By David Y.,
Question:

Do you have a payment plan

Answer:

We offer Layaway and SplitIt plan. For the SplitIt plan you can pay for the item in 10 easy monthly installments interest free! All you need to qualify is a credit card. Please note, in order to complete the process you need to have enough credit limit to cover the total amount of the order. As the system will put a pending charge for it. You may check this link for the instruction: http://www.primestyle.com/installment_plan.html

By David Y.,
Question:

Answer:

If you use the installment plan payment and lets say your credit line is $2000 and the item price is $1500 you'll be able to use only $500 but it doesn't mean that you will pay at the end of the month $1500 for the item you'll pay only the portion of the installment for that month. I hope I answered your question and if not don't hesitate to call us or even reply here... Thank you.

By David Y.,
Question:

I noticed that 2 customers asked questions that weren't answered. i am a prospective customer that would like to know the answers to the following questions: has anyone taken their item to get appraised even thought you guys sent a certificate of appraisal? are you guys similar to jtv?

Answer:

We apologies for that! We don't know exactly what JTV sells, but we can tell you that buying from primestyle is buying from the source, that's why you can save a lot of money buying directly from us at a factory prices. PrimeStyle provides an appraisal for your jewelry, however you may decide to bring your piece to a local jewelry store for an evaluation. Be aware that some jewelers may provide an unfair, inaccurate value because they prefer you purchase from their inventory of jewelry. In order to get an honest evaluation, we recommend you present the jewelry as a family members piece and that you are interested in purchasing a similar item. Ask for the cost. This is the easiest way to determine a fair value of your jewelry.

By David Y.,
Question:

Hi i'm looking for a wedding band

Answer:

Hi! Is there anything that you liked on the website or is it something that you need to match with your current engagement ring or bridal set? Remember we can custom make items just for you at a very competitive price! Please contact our customer service directly for better assistance.

By David Y.,
Question:

Has anyone ever taken their ring to get appraised regardless of getting certificate with purchase?

Answer:

Yes I have and it turns out my 1.5 carat diamond ring is actually a moissanite and not a diamond at all had my ring appraisal done for insurance update to find out it's FAKE! Have been in constant contact with primestyle with no resolution. Please everyone check your stones don't be sucked in as I was!

By Barbara F.
Question:

Can i make a split payment? partial upon order and the rest will be monthly installments?

Answer:

Yes, we can do this for you. All you need to do is either place the order with our customer service or place the order using Pay by Phone as payment method and then contact customer service to process payment. Our customer service can process a partial payment using any payment method and set up an installment plan using your credit card for the rest of the balance.

By David Y.,
Question:

Answer:

We are your Direct Factory, Jewelry Manufacturer and make each item as it is ordered. We ship all over the world on a daily basis. We are not a retail store and you are actually purchasing directly from the source, that is why our prices are already so good. We offer up to 80% off on our all our items. We only use 100% real and naturally mined diamonds and gold. We are confident with our items that we also offer a 30 day money back guarantee. For any reason you are not satisfied with the item you can return it for refund or exchange no questions asked! We offer free shipping to all of our customers whether from the US or INTL. Customers. We use only safe and prompt carriers such as FedEx and U.S. Postal Service (USPS).

By David Y.,

Can’t see your question? Ask to get answers from the PrimeStyle staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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