PortForward
Questions & Answers

Hey Geo, you can download and run Network Utilities for free. The only thing that you can't do is actually forward a port with the PfConfig. You can launch PfConfig and see that it works on your computer, but it will not talk to your router. Many of our customers just want a single port forwarded so we can not offer any sort of trial in that respect. I know that there are plenty of negative reviews on here, but that is such a tiny sampling of our customer base. Mostly only unhappy customers take the time to write a review. The happy customers don't have any reason to. If you purchase Network Utilities and it does not work with your router then Allen will work with you to add support for your exact router model. If we can not make it work we'll refund your money. The only thing we ask is that if it does not work with your router please be patient while we figure it out. It can be difficult to troubleshoot someone's home network over the internet.

I can not guarantee it because I don't fully know your network. If you have multiple routers (usually on accident, most people don't know it) or if you have cellular based internet then it may be more difficult if not impossible. The best first step is for you to download our software (free to download) and run the Router Detector (free to run) and see if it says you have 1 or 2 routers. If you have 1 router and you do not have cellular based internet then i'm 99% certain we'll be able to get a port forward setup and working which should fix your Wii. If our software can not do it then either Tedie or Allen can remote you and fix it manually.

Hey Rahmaan, I'm not sure what you mean exactly. Do you mean how long does a port forward take to work, or how long does router login take, or how long does a static IP take? Can you be more specific.

Hey John, we've forward ports to many Synology NAS devices. I don't think that the version of DSM matters since you'll be forwarding to ports to a service that the NAS has open, such as web, ftp, or SMB. So that parts a yes. We support the Netcomm NF18ACV version NF18ACV.NC.AU-R6B015.EN and version NF18ACV.NC.AU-R6B016.EN, as well as about 50 other Netcomm routers such as the NF12, NF15ACV, and NF17ACV, so I can say with pretty high confidence that your router will be either supported or easy to add support for.

They are the same license, you can use Network Utilities just fine.

Forwarding to both consoles at the same time should not be a problem and is most likely unrelated to the double NAT messages. If the double NAT messages are coming from the consoles then you may not be double NAT'ed just single NAT. Consoles are not very good at detecting double NAT. If the double NAT messages are coming from our router detector then you definitely have a double NAT. If you are plugged directly into the ISP router then that's not usually the case. If you have a second router or WiFi access point that the consoles are connected to then that can be a problem.

I do not own a Combox, but from what I just read online it requires port 80 (Web, or HTTP) to be forwarded. Our software can certainly do that for you, and for the vast majority of our customers this works well. However, some ISP's block incoming connections requests on port 80, so your mileage may vary. Also, if your connection to the internet is over satellite or 4G (cellular) then you may not be able to connect in. If you have DSL or cable internet service then there is a very high likely hood that it will work fine. If you have problems then please contact our support through the message system. Generally we can get a port 80 forward up and working no problem, but everyone's network is different, and double routers are getting more and more troublesome to locate and navigate. Best of luck, and we're here to help if you need it.

Usually pretty well. Since most of them require either port 80 or port 8080 to be forwarded we are able to make it work for the vast majority of our customers.

Make sure that you forwarded your port to your computer's internal IP address, most likely in the 192.168. X. x range. Then make sure that the Windows Firewall is shut down, and if your router has a firewall feature disable that. Then test the port with the port tester. If it doesn't test as open then there are a few possibilities. - It could be that you have 2 routers and do not realize it. This is very common. If you have a "DSL Modem" and a separate router then this is the problem. - It's possible that your ISP is not allowing incoming connection requests. Call them and ask. You will need to talk to some sort of "advanced technical support". - It's possible that you are on a cellular or satellite network in which case incoming connections will never happen. Again, call your ISP and ask about this.

We do support through an online message system similar to email. Tad and Allen are our main support guys, and they are in and out every day throughout the day answering questions and adding support for new routers.