I purchased Portforward in April and have been working through your online support system intermittently to try to get ports forwarded. I have submitted numerous requests through your online support system over the past month, and have yet to receive any response! VERY frustrating! Is there another way that I can contact support so that we can get my ports forwarded? If cannot offer support, then am requesting full refund.

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I purchased Portforward in April and have been working through your online support system intermittently to try to get ports forwarded. I have submitted numerous requests through your online support system over the past month, and have yet to receive any response! VERY frustrating! Is there another way that I can contact support so that we can get my ports forwarded? If cannot offer support, then am requesting full refund.

asked by Leslie R. on 12/21/15

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Jason B. [PortForward Rep] · Answer 1 · 2015-12-22T01:06Z

Jason B. [PortForward Rep]

on 12/22/15

Hey Leslie, I'm very sorry that you are having a hard time with our software and with our support. I will see what I can figure out. I do not want you to share your personal info on this site but I want to lookup your support queue and see what's happening. Please send me an email: jason at portforward dot com and I will figure out what's going on.

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JOHN-ALAN Y. · Answer 2 · 2015-12-23T06:02Z

JOHN-ALAN Y.

on 12/23/15

I cannot understand this the service i got was exceptional check you are putting support requests in correctly i slipped up not reading the FULL INSTRUCTIONS.

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