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on 12/21/15Hey Leslie, I'm very sorry that you are having a hard time with our software and with our support. I will see what I can figure out. I do not want you to share your personal info on this site but I want to lookup your support queue and see what's happening. Please send me an email: jason at portforward dot com and I will figure out what's going on.
I cannot understand this the service i got was exceptional check you are putting support requests in correctly i slipped up not reading the FULL INSTRUCTIONS.