PopJulia Questions & Answers

Here’s what consumers have asked with answers from PopJulia staff and previous consumers.

50 questions answered

8% answered in 1 day

Question:

Wherr sre you based Wherr sre you based

Answer:

Thanks for your message. Our main fulfillment center is located in China.We have office in China, HK and in US. Majority of our clothes are shipped from our fulfillment center.

By Pop J., over a year old

Question:

On 7 june 2018 i sent return package by us mail with two items. it's been almost 4 months and i still did not receive satisfied answer from popjulia. On 7 june 2018 i sent return package by us mail with two items. it's been almost 4 months and i still did not receive satisfied answer from popjulia.

Answer:

Sorry for the inconvenience caused. But only we receive the items back in intact, can we refund in full. Thanks for your tolerance and patience with us to settle this matter. We will do best to provide better goods and services. Have a nice day.

By Pop J., over a year old

Question:

I ordered 2 tops and 2 dresses for 103.00. receive the tops. where are the dresses. yvonne taylor. yba14@cs.com

Answer:

Pls feel free to drop us an email (support@popjulia.com) for order status and we will get back to you in 24 hours.

By Pop J., over a year old

Question:

Hello, i have no news of my order (order no: i1603526), for almost a month. i cancel my order and i ask you to pay me back. Hello, i have no news of my order (order no: i1603526), for almost a month. i cancel my order and i ask you to pay me back.

Answer:

Your order has been refunded in our side, and it will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

By Pop J., over a year old

Question:

Why have i still not heard anything from popjulia on my order placed june 02, 2018??? #11563699. today is july 02!! Why have i still not heard anything from popjulia on my order placed june 02, 2018??? #11563699. today is july 02!!

Answer:

Hi Marion Shepherd I1563699 Thanks for your purchase with us. Unfortunately the delivery of your item(s) in order I1563699 has been delayed. We are unable to provide an expected arrival time of your item(s). Could you please wait and keep the item(s) on hold until stock arrives? Once your item(s) is dispatched from our warehouse, youll receive a tracking email from us. For the delay issue, we'd love to improve the compensation rate to be either 15% money refund or 20% store credit of the delayed items value. You can contact us to refund you this amount after you receive and keep the item(s). To learn more about our store credit policy, please visit https://www.popjulia.com/help/store-credit-policy If you run into any issue, please do not hesitate to contact us.

By Pop J., over a year old

Question:

Trying to get info on order placed on 6/23. order #i1611447. please respond or order will be cancelled. snowman421717@hotmail.com Trying to get info on order placed on 6/23. order #i1611447. please respond or order will be cancelled. snowman421717@hotmail.com

Answer:

We've cancelled the order# I1611447 for you. You will receive an email notification via emailsnowman421717@hotmail.com. If you run into any issue, please do not hesitate to contact us at support@popjulia.com

By Pop J., over a year old

Question:

Charged twice for the same dress and havent even received it yet. its been a month order 17504096. need some help. charlene bell Charged twice for the same dress and havent even received it yet. its been a month order 17504096. need some help. charlene bell

Answer:

You have only one order and we do not find a duplicate order. Crew Neck Dress Two Piece Short Sleeve Casual Printed Floral Dress This item was out of stock and we have issued a refund a weeks ago. Please check your spam if you don't receive any email from us.If you run into any issue, please do not hesitate to contact us at support@popjulia.com

By Pop J., over a year old

Question:

I had a ordem more then 3 weeks , it was charged my card, ill cancel it if i dont get it soin I had a ordem more then 3 weeks , it was charged my card, ill cancel it if i dont get it soin

Answer:

Would you mind to indicate us the order number so that we can check? Or the email address you used to log in? If you run into any issue, please do not hesitate to contact us at support@popjulia.com.

By Pop J., over a year old

Question:

Their merchandise, is of very poor quality! we must demand credit from these poorly fit, cheap items they are selling! Their merchandise, is of very poor quality! we must demand credit from these poorly fit, cheap items they are selling!

Answer:

Sorry that you are not satisfied with the items. You get what you pay for. Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges. We do hope you will have a better shopping experience with us in the future. Thanks for your tolerance and patience with us to settle this matter. We will do best to provide better goods and services. Have a nice day.

By Pop J., over a year old

Question:

So, with popjulia, are all their clothes made in china? So, with popjulia, are all their clothes made in china?

Answer:

Yes, from China.

By Pop J., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

PopJulia Questions & Answers

Wherr sre you based Wherr sre you based

On 7 june 2018 i sent return package by us mail with two items. it's been almost 4 months and i still did not receive satisfied answer from popjulia. On 7 june 2018 i sent return package by us mail with two items. it's been almost 4 months and i still did not receive satisfied answer from popjulia.

I ordered 2 tops and 2 dresses for 103.00. receive the tops. where are the dresses. yvonne taylor. yba14@cs.com I ordered 2 tops and 2 dresses for 103.00. receive the tops. where are the dresses. yvonne taylor. yba14@cs.com

Hello, i have no news of my order (order no: i1603526), for almost a month. i cancel my order and i ask you to pay me back. Hello, i have no news of my order (order no: i1603526), for almost a month. i cancel my order and i ask you to pay me back.

Why have i still not heard anything from popjulia on my order placed june 02, 2018??? #11563699. today is july 02!! Why have i still not heard anything from popjulia on my order placed june 02, 2018??? #11563699. today is july 02!!

Trying to get info on order placed on 6/23. order #i1611447. please respond or order will be cancelled. snowman421717@hotmail.com Trying to get info on order placed on 6/23. order #i1611447. please respond or order will be cancelled. snowman421717@hotmail.com

Charged twice for the same dress and havent even received it yet. its been a month order 17504096. need some help. charlene bell Charged twice for the same dress and havent even received it yet. its been a month order 17504096. need some help. charlene bell

I had a ordem more then 3 weeks , it was charged my card, ill cancel it if i dont get it soin I had a ordem more then 3 weeks , it was charged my card, ill cancel it if i dont get it soin

Their merchandise, is of very poor quality! we must demand credit from these poorly fit, cheap items they are selling! Their merchandise, is of very poor quality! we must demand credit from these poorly fit, cheap items they are selling!

So, with popjulia, are all their clothes made in china? So, with popjulia, are all their clothes made in china?

Can’t see your question? Ask to get answers from the PopJulia staff and other customers.

I ordered 2 tops and 2 dresses for 103.00. receive the tops. where are the dresses. yvonne taylor. yba14@cs.com