PlayerAuctions
Questions & Answers

Hi there, Guy. Your buyer needs to confirm receiving the account. Once he does, you will be paid in 3+ business days. If he does not confirm, he is given 72 hours as a grace period; if no confirmation comes from him after that, the order will close automatically and you will be paid in 3+ business days. Could you write another question and include the order ID? I can check on it for you and give you a status update on it. Thanks for writing to us, Guy.

They secure the payment for the account as a third party holding it for you for when the buyer confirms they have the details multiple payment processing security steps involved

Hello Anh. Please double check and make sure your account information is accurate and up-to-date. Our system picks up account information discrepancies and irregularities, and if there are any, the payment is declined. I'm sorry for the hassle. If it continues to happen, kindly try changing your payment method. We suggest GoCoin as it is directly allowed by our system.

Hello Smith. It would be best not to retake it, because if you do, the buyer might file a dispute. This will cause all your payments to be frozen until this issue is resolved, and if he is able prove that you reclaimed the account, he/she will get a refund and you will possibly get banned on the site. Kindly communicate with your buyer using the on-site messenger at PlayerAuctions and ask him to change all the info that he/she can so he/she can take over the account properly. Once he/she is able to do this, kindly ask him to confirm receiving the order at PlayerAuctions so your payment can be released in the soonest. Please create another Q&A in case you have another question. Have a good day, Smith!

Hello, Jeff. I'm sorry to hear about this. Please file a dispute for it ASAP by going to My Orders on your account page; select the correct order ID for this, then there should be a Dispute button there. If you're having trouble doing this, you may also send an email to support@playerauctions.zendesk.com, then include your username, order ID, and proof that the account was taken from you. An incriminating proof we usually ask for is a screenshot of a correspondence from the game publisher, either via email or Twitter response, any media as long as it's from the official source. Please let me know if you have other questions about this, Jeff. Best regards, Richard

Hello CH. I assume this is for other users, but I also wanted to note as a fair warning: filing a chargeback on your payment option or credit card will have your account at PA locked. This is as per policy. As for your case, our agent was now able to email you about it.

Hi Robert. Sorry we don't have a live chat feature anymore. Here are some of the more easier ways to contact us: Email: support@playerauctions.zendesk.com Facebook: https://www.facebook.com/PlayerAuctionsTrading/ Twitter: https://twitter.com/PlayerAuctions

Hello Robert. Kindly contact us on any of the following channels. Email: support@playerauctions.zendesk.com Facebook: https://www.facebook.com/PlayerAuctionsTrading/ Twitter: https://twitter.com/PlayerAuctions Please don't forget to include your username, order ID, and a brief explanation of your issue.

Hi Darren, is this the card vetting process? If so, please email trust@playerauctions.zendesk.com to ask for assistance with the card testing part. Generally for this, you also need to check on the email address associated with your payment (in this case, your credit card). We send verification forms there that needs to be accomplished, and you will have to mail that back. Sorry for the inconvenience with this.

Hello Iby. I will be copy pasting my response to your other question: I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.