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Here’s what consumers have asked with answers from PlayerAuctions staff and previous consumers.
Hello Smith. It would be best not to retake it, because if you do, the buyer might file a dispute. This will cause all your payments to be frozen until this issue is resolved, and if he is able prove that you reclaimed the account, he/she will get a refund and you will possibly get banned on the site. Kindly communicate with your buyer using the on-site messenger at PlayerAuctions and ask him to change all the info that he/she can so he/she can take over the account properly. Once he/she is able to do this, kindly ask him to confirm receiving the order at PlayerAuctions so your payment can be released in the soonest. Please create another Q&A in case you have another question. Have a good day, Smith!
Hello, Jeff. I'm sorry to hear about this. Please file a dispute for it ASAP by going to My Orders on your account page; select the correct order ID for this, then there should be a Dispute button there. If you're having trouble doing this, you may also send an email to support@playerauctions.zendesk.com, then include your username, order ID, and proof that the account was taken from you. An incriminating proof we usually ask for is a screenshot of a correspondence from the game publisher, either via email or Twitter response, any media as long as it's from the official source. Please let me know if you have other questions about this, Jeff. Best regards, Richard
Hello Robert. Kindly contact us on any of the following channels. Email: support@playerauctions.zendesk.com Facebook: https://www.facebook.com/PlayerAuctionsTrading/ Twitter: https://twitter.com/PlayerAuctions Please don't forget to include your username, order ID, and a brief explanation of your issue.
Hi Darren, is this the card vetting process? If so, please email trust@playerauctions.zendesk.com to ask for assistance with the card testing part. Generally for this, you also need to check on the email address associated with your payment (in this case, your credit card). We send verification forms there that needs to be accomplished, and you will have to mail that back. Sorry for the inconvenience with this.
Hello Iby. I will be copy pasting my response to your other question: I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.
Hello Iby. I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.
Hello Thomas. Is your payment getting declined? If so, please make sure the information on your payment account matches the information on your PlayerAuctions account. Kindly check to be sure that there are no discrepancies in terms of location, phone number, or any other relevant info. Also, please check your email address to be sure it's a long standing and active email account. If all else fails, you may also try paying through GoCoin.
Hello Hazza, sorry for the late reply. You need to provide the order ID for concerns like these so we can check. You would get a reply much faster if you contact us on Facebook or Twitter: https://www.facebook.com/PlayerAuctionsTrading/ https://twitter.com/PlayerAuctions Our regular email support channel is support@playerauctions.zendesk.com. Could you post another question and include the order ID?
