It is basically a scam. They told me to mail them to Hanoi, Vietnam and they will then decide if there is something wrong. But... they add... you don't want to do this as it is very expensive so keep shoes and you get 15% back. I was afraid to do this as they would have my credit card number again. I just did a dispute and my cc company said they saw immediately it is a fraudulent company. It is all over the internet. There is a link on their website to email them. The phone number is fake. They will not talk to you. There are also fake reviews posted daily on facebook for their other products.