We do not operate a call center and are closed on the weekends. We did take your complaint seriously and have worked diligently to improve our processes. We did issue you a full refund. We are very sorry for the bad experience you had with us.
I believe we spoke and resolved the issue you had with the Sony TV. We are a legitimate business and take your complaints seriously. If you would like any other information please contact us at email@example.com.
We will look into any other issues that you might have.
Sincerely ~ PCMagShop