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Ronald Z.

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Experience: News

Member since November 2018

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1 Review by Ronald

I ordered a 65" LG OLED TV on They immediately charged $2,249 to my credit card. Delivery was supposed to be three days. Four days later, I emailed (NOTE: They do not provide a Customer Service phone number - little wonder given my experience.) A bit later, I got an email stating the TV had shipped. I was overjoyed! But, that was false. I tried to track it, and FedEx had not received any shipment. The same thing the next day. And the next. And the next. Finally, after four days with the website stating my order had shipped, discovering each day (via FedEx - no way to talk to anyone at that that was not true, and concluding they had no intention of honoring and shipping my purchase, I disputed the credit card charge, cancelled the "order" and demanded my money back.

I'd give zero stars if it were an option. I feel I was taken advantage of and have no reason to believe this is uncommon, especially in light of their direct email misrepresentation to me about having fulfilled and shipped my order when they hadn't. I will never deal with them again, and would never recommend anyone else do so either.
Margaret M. – PC Magazine Rep
Hello Ronald, we sincerely apologize for the experience you had. Your order was placed on Black Friday, and unfortunately our fulfillment center became overwhelmed due to extremely high demand. Also, unfortunately, automated shipping confirmation emails are sent at the moment that a FedEx tracking number is issued for an order, which occurred shortly after your purchase. Our customer service team was communicating with you during the process. We cancelled your order and refunded your charge within three hours of your email request to do so. We fully own that this issue was caused by our fulfillment center backup, and we sincerely apologize again.

Ronald Has Earned 6 Votes

Ronald Z.'s review of PC Magazine earned 6 Very Helpful votes

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