Payoneer Questions & Answers

Here’s what consumers have asked with answers from Payoneer staff and previous consumers.

64 questions answered

9% answered in 1 day

Question:

I applied for a payoneer card on 2nd november 2017. my reference number is 24201811. i have not received my card yet. when can i expect to receive it? I applied for a payoneer card on 2nd november 2017. my reference number is 24201811. i have not received my card yet. when can i expect to receive it?

Answer:

Hi there Paul, We sincerely apologize for the delay in our reply. Once a card is ordered for your account, you should receive an email with the estimated time of arrival. If you have not received this email, please contact Payoneer Support via the link below so they can further assist you with this matter. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

By Will B. over a year old

Question:

It's been almost 3 weeks now. how long time should i wait for the activation of my account? It's been almost 3 weeks now. how long time should i wait for the activation of my account?

Answer:

Hi there Hewathondilage, Please note that the review of a Payoneer account can take 5-7 business days. If ones account is still not approved after this time frame, I recommend that you check your email for any messages from Payoneer Support requesting documentation to verify your account for approval. You can reach Payoneer Support via the link below. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

By Will B. over a year old

Question:

Hi. thanks for replying me. my email address is hewathonilagerathnaseeli@gmail.com i'm still having the problem. please help me if you can. Hi. thanks for replying me. my email address is hewathonilagerathnaseeli@gmail.com i'm still having the problem. please help me if you can.

Answer:

Hi there, we are looking into your issue internally and will be in touch to discuss this further.

By Payoneer P. over a year old

Question:

I have been scamed by a person who used your services for payment .... it there any possibility to get his address or contact....

Answer:

Hi there, We sincerely apologize for the delay in our reply. If this is still relevant, please contact Payoneer Support via the link below so they can further look into this matter for you. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

By Will B. over a year old

Question:

Hi, im starting a amazon buissness and i need an usa credit card. i was thinking about payonner company, what do you think about it? Hi, im starting a amazon buissness and i need an usa credit card. i was thinking about payonner company, what do you think about it?

Answer:

I think Payoneer is the best solution for what you're thinking because it's low fees and it will help you save a lot on your transactions. Furthermore, read here: http://www.payoneerhow.com/payoneer-mastercard/

By Sheedal L. over a year old

Question:

How do i get a card from payoneer? the previous card only expires 11/2019, yet they cancelled it and i don't know how i'll get my money from them. How do i get a card from payoneer? the previous card only expires 11/2019, yet they cancelled it and i don't know how i'll get my money from them.

Answer:

Hi there, You should see at the top of the page in your Payoneer account a message advising you that your card is about to expire. Click on the message and follow the on-screen instructions to request a new card. If you do not see the message or if you are having difficulty utilizing it, please contact our support center directly via phone, chat or email so an agent can assist you in manually ordering you a new replacement card. payoneer.custhelp.com/app/Contact_us

By Will B. over a year old

Question:

Yes i got a mastercard from you and expires on 05/18 can you tell me if it is valad still Yes i got a mastercard from you and expires on 05/18 can you tell me if it is valad still

Answer:

Hi there Shelley, We apologize for the late response. Please note that if the validity on your card states 05/18, this means that your card is valid until the end of May. You should have received an email already with a link to order a new card. If you have not received this information, please contact Payoneer Support via the link provided below so they can sort this out for you. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

By Will B. over a year old

Question:

Is there any fees if we haven't used the card or account?

Answer:

I didnt experience any fees until i ordered the plastic card the virtual one can actually be used with out any fees as far as my experience

By Raul V. over a year old

Question:

My payment has not yet been received in bank. had contacted support, but no reply yet. My payment has not yet been received in bank. had contacted support, but no reply yet.

Answer:

You better call on the phone and make sure that you have at least 2 hours because that's how long it will take. Horrible company.

By Jamie S. over a year old

Question:

I have sing up successfully but $25 don't recive I have sing up successfully but $25 don't recive

Answer:

* You will earn 25 USD after you sign up to Payoneer and receive 1000 USD (or the equivalent in any other currency) in payments via selected services. For more information, kindly please read payoneer's Terms & Conditions via their website.

By ahmed r. over a year old

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Payoneer Questions & Answers

It's been almost 3 weeks now. how long time should i wait for the activation of my account? It's been almost 3 weeks now. how long time should i wait for the activation of my account?

Hi. thanks for replying me. my email address is hewathonilagerathnaseeli@gmail.com i'm still having the problem. please help me if you can. Hi. thanks for replying me. my email address is hewathonilagerathnaseeli@gmail.com i'm still having the problem. please help me if you can.

I have been scamed by a person who used your services for payment .... it there any possibility to get his address or contact.... I have been scamed by a person who used your services for payment .... it there any possibility to get his address or contact....

Hi, im starting a amazon buissness and i need an usa credit card. i was thinking about payonner company, what do you think about it? Hi, im starting a amazon buissness and i need an usa credit card. i was thinking about payonner company, what do you think about it?

How do i get a card from payoneer? the previous card only expires 11/2019, yet they cancelled it and i don't know how i'll get my money from them. How do i get a card from payoneer? the previous card only expires 11/2019, yet they cancelled it and i don't know how i'll get my money from them.

Yes i got a mastercard from you and expires on 05/18 can you tell me if it is valad still Yes i got a mastercard from you and expires on 05/18 can you tell me if it is valad still

Is there any fees if we haven't used the card or account? Is there any fees if we haven't used the card or account?

My payment has not yet been received in bank. had contacted support, but no reply yet. My payment has not yet been received in bank. had contacted support, but no reply yet.

I have sing up successfully but $25 don't recive I have sing up successfully but $25 don't recive

Can’t see your question? Ask to get answers from the Payoneer staff and other customers.

I have been scamed by a person who used your services for payment .... it there any possibility to get his address or contact....

Is there any fees if we haven't used the card or account?