Paw Questions & Answers

192 reviews

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Here’s what consumers have asked with answers from Paw staff and previous consumers.

14 questions answered

36% answered in 1 day

Question:

When will i receive my refund on order 44930. customer service ignores me, comments are deleted. i want my $400 back. When will i receive my refund on order 44930. customer service ignores me, comments are deleted. i want my $400 back.

Answer:

Hi Sara - did you use the automated returns portal?

By Alex A., over a year old

Question:

Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number? Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number?

Answer:

Hi Helen - returns can be handled through the Returns Portal on the Paw.com site (https://www.paw.com/pages/shipping-and-returns) please follow the steps to complete your return or exchange, you should not need to upload a picture.

By Alex A., over a year old

Question:

My order 3237 says it was shipped on oct 18th and i never received it plus i do not have a tracking number. will my order be replaced or my $ sent bac My order 3237 says it was shipped on oct 18th and i never received it plus i do not have a tracking number. will my order be replaced or my $ sent bac

Answer:

Hi Jose, please contact support@paw.com, using your email address, we can look up your order.

By Alex A., over a year old

Question:

Are there other similar companies to paw that are less expensive or better?

Answer:

Chewy.com is trustworthy for pet supplies, and has stellar customer service and return policies!

By Barb K. over a year old

Question:

Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Paw Questions & Answers

When will i receive my refund on order 44930. customer service ignores me, comments are deleted. i want my $400 back. When will i receive my refund on order 44930. customer service ignores me, comments are deleted. i want my $400 back.

Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number? Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number?

Are there other similar companies to paw that are less expensive or better? Are there other similar companies to paw that are less expensive or better?

Need to do a return for order 797549. called many times, no answer. having trouble uploading picture. do i need return authorization number?

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Are there other similar companies to paw that are less expensive or better?