PatPat Questions & Answers

Hi Chris, The shipping service used will depend on the Shipping Method you've chosen when placing your order and your location. If you wish to monitor your order, please visit this link: http://www.patpat.com/guest/orderquery You may also try using this 3rd Party Tracking site: http://parcelsapp.com/en/tracking Should you need detailed information on your order's current status, please send us a message through: https://www.patpat.com/article/help/contact and we'll be happy to clear that up for you.

Hi, We appreciate the interest you are showing in purchasing from us. For the best fit, we do recommend for buyers to not just base it on the size label but to use a tape measure and compare your measurements with our size chart. We never want to send you something that doesn't fit properly so we have size charts available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page. Since we offer products from different brands, sizing varies. We display brands' sizing whenever possible. If the supplier does not provide a chart, we use our own measurements. If you want to be safe and do not mind a somewhat loose fit, you could opt for the next size bigger if the measurements are close to the next size. You may view the size chart from the item's product page(the "Size Chart" button next to the size selections). Should there be a specific item you wish to know more about, Please send us an email through https://www.patpat.com/article/help/contact and we'll be happy to clear that up for you.

Hi Janell, We're sorry to hear about the issue you've encountered with the fit of the items you received. You may review our Return and Exchange Policy here: https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252 Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Hi Diana, Thank you for your interest in our items. Though we don't have matching outfits that's specifically for Big Sisters and their Little Brother, they may still wear matching outfits by browsing through our family matching sets and only selecting sizes for the Big Sister and her Little Brother. You may browse through our Family Matching sets through the link bellow: Https :// www.patpat. Com/category/Matching-Outfits/Family-Look. Html? Sort=3&category_son_id=1138&category_son_name=Family%20Look&start_price=&end_price=&filter=%5B%5D&v=1&is_review=&category_type= We look forward to your future orders. Have a great day.

Hi Aradhana, We appreciate the interest you've taken for our products Our processing time takes within 3-10 business days but it may take Shorter or longer depending on the availability of the items. Shipping time and cost depends on the delivery method you choose and your location. This information may be viewed here: https://www.patpat.com/delivery Please let us know if you have further questions.

Hi, We appreciate the interest you are showing in purchasing from us. Though there may be slight differences in sizing between manufacturers we do have a lot of options for infants, Ranging from newborn specific items to sizes for 12-24 month old babies. Here are our available sizes and their corresponding measurements(in Inches and Lbs): Newborn(US Size: Newborn) Height - up to 20, Weight - 5~8 0~3 Months(US Size: 3M) Height - 20~24, Weight - 8~13 3~6 Months(US Size: 6M) Height - 24~26, Weight - 13~17 6~9 Months(US Size: 9M) Height - 26~28, Weight - 17~21 9~12 Months(US Size: 12M) Height - 28~31, Weight - 21~24 12~18 Months(US Size: 18M) Height - 31~33, Weight - 24~27 18~24 Months(US Size: 24M) Height - 33~35, Weight - 27~30 For the best fit, we do recommend for buyers to not just base it on the size label but to use a tape measure and compare your measurements with our size chart. If you want to be safe and do not mind a somewhat loose fit, you could opt for the next size bigger if the measurements are close to the next size. You may view the size chart from the item's product page(the "Size Chart" button next to the size selections). Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest questions are handled properly. We humbly ask for the opportunity to answer this in detail, should there be other clarifications you wish to make in line with your feedback. We hope that you will allow us to speak with you to continue to discuss this. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience so we can address this question in more detail and in a timely manner.

Hi Rhiannon, We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us. Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link: FAQ: https://www.patpat.com/delivery. Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.

Thank you for raising your questions to us. Let us clarify this for you. You may access our site by visiting this link: https://www.patpat.com Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest questions are handled properly. We humbly ask for the opportunity to answer this in detail, should there be other clarifications you wish to make in line with your feedback. We hope that you will allow us to speak with you to continue to discuss this. Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address this question in more detail and in a timely manner.

Hi, We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us. You may review our Return and Exchange Policy here, under RETURNS & EXCHANGES: https://www.patpat.com/faq Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.

Thank you for your recent purchase. Please note that our processing time takes within 3-10 business days but it may take Shorter or longer depending on the availability of the items. This information may also be reviewed on our website FAQ: https://www.patpat.com/delivery. Once your order shipped, you will receive an email notification and tracking info. Rest assured that we will do our best to prepare and ship your order as soon as possible. Shipping time and cost depends on the delivery method you choose and your location. This information may be viewed here: https://www.patpat.com/delivery