Hi Rhiannon,

We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.

Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email to service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.

Company is very cooperative. Hope so u'll get your response soon