Hi there, you can easily contact Parcl customer support service via the contact form on the website or directly at our email firstname.lastname@example.org. Mreover, there's a ticket system available for each order. Hope it helps. Thank you.
They normally answered within a few hours if it was urgent. I am really happy with the customer service.
I purchased my first item for a costumer for a Spanish company, the item never appears and the client cancels with me losing the money of the purchased item.
I know now that I could have asked in advance the money for the purchase but I tried contacting the staff through all the means they have on their website and I haven't received an answer yet.