• Overnight Prints

Overnight Prints

Overview

Overnight Prints has a rating of 1.59 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overnight Prints most frequently mention customer service, business cards, and delivery date problems. Overnight Prints ranks 448th among Printing sites.

  • Service
    164
  • Value
    149
  • Shipping
    154
  • Returns
    117
  • Quality
    124

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
0
Negative
41
105
See all photos

What reviewers want you to know

Positive highlights

  • I ordered both business cards and 5X7 postcards for a special summer campaign I am running.

Critical highlights

  • Customer service and managers rude and incompetent.
  • Not only did they miss my delivery date, but there was no communication to alert me of this delay.
How would you rate Overnight Prints?
Top Positive Review

“Best customer service”

Made Family C.
9/17/23

Thank you guys for everything and the best customer service from made family couriers LLC we really appreciate you're help.

Top Critical Review

“Not on time and no communication”

Krista N.
11/27/23

My order was supposed to be delivered today. I didn't receive any updates, so I reached out to their chat customer service. They stated that the order is still in production and they have no idea of the status. They told me to open a ticket. Horrible communication as I have to use multiple channels and they don't communicate proactively. I assume my order won't be here for the event I ordered it for. The lack of communication means I don't have other options since I didn't know in advance. I also have to waste my time tracking them down since they don't communicate anything. AVOID if you need something on time.

Reviews (421)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (137) delivery date (34) business cards (121)
Thumbnail of user kelvind71
1 review
0 helpful votes
March 5th, 2024

This company is a disaster. My order was to be delivered March 1st by UPS. UPS said they delivered it on March 3rd (left at the door, no signature of course), but the company said it was 'in transit' and UPS said only Overnight could trace the delivery. Left a message with Overnight (which is ONLY by AI chatbot) and no real person got back to me in 24 hours as promised. Now their website says it was to be delivered 'yesterday' but is still 'in transit'

I wish I could leave them 0 stars. Their website show reviews which (based on the reaction here) are obviously fake. Wish I had seen this before wasting my money.

Products used:
I ordered cards to promote my event.

Service
Value
Shipping
Thumbnail of user kristan77
1 review
0 helpful votes
November 27th, 2023

My order was supposed to be delivered today. I didn't receive any updates, so I reached out to their chat customer service. They stated that the order is still in production and they have no idea of the status. They told me to open a ticket. Horrible communication as I have to use multiple channels and they don't communicate proactively. I assume my order won't be here for the event I ordered it for. The lack of communication means I don't have other options since I didn't know in advance. I also have to waste my time tracking them down since they don't communicate anything. AVOID if you need something on time.

Products used:
Postcard

Service
Value
Shipping
Thumbnail of user xavierr95
1 review
0 helpful votes
October 12th, 2023
Verified purchase

ORDER ID: *******

- Delivered 7 days late
- 450 business cards instead of 500 paid for
- Offered a majestic 10% discount on the next order as a compensation... Seriously?

Service
Value
Shipping
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Quality
Thumbnail of user tinnel
1 review
0 helpful votes
August 24th, 2023
Verified purchase

I used to love Overnight Prints. They were my "go-to" company for getting business cards.
My last two experiences ordering 3 different business card sets were a disaster. This latest order is now a full week late. Maybe change their name to "overaweeklateprints.com"?
The last time this happened, which was last year, they said they had a problem with one of their printers or cutters and I was upset but understood. This time it just showed me I need to find a new "go-to" company for cards.

Products used:
Business Cards

Service
Value
Shipping
Thumbnail of user awasa
10 reviews
2 helpful votes
November 19th, 2021

In the past I had an idea to learn graphic design because it's pretty beneficial for me in case I would want to start off my own business. I would be able to create advertisement and attract clients by my own withouy a help from the side. Nevertheless, I gave up this idea and forgot about it at all. Now I started off my own business and I have already cursed myself that I rejected this idea in the past. Anyway, I found this service which helped me a lot to create ads for my makreting campaign and there are plenty of result from the work of this service. I have enough clients to earn money actually.

Thumbnail of user maria.o
1 review
1 helpful vote
June 6th, 2023

STAY AWAY! They will take your money and never send your products. 50 different orders never made their destination, thousands of dollars down the drain! Customer service sends the same canned response with empty promises.
They might've been a decent company once, but now it's a scam.

Tip for consumers:
STAY AWAY. They have 0 customer service and none of our orders made its destination

Service
Value
Shipping
Returns
Quality
Thumbnail of user kareng2770
1 review
1 helpful vote
June 13th, 2023

Ordered business cards June 5. Paid for express shipping. Original delivery date was June 8,2023.
Cards not delivered. Phone number stays busy, never get through. Chat representative said order printing soon. Company never contacted to state they are delayed. Sent email to CS. No response after 5 days. Cards are still in production. Unbelievable.

Products used:
Printing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariam4000
1 review
1 helpful vote
June 6th, 2023

If you'd like peace of mind do not order from them, untrustworthy for sure. They over promise and under deliver. Worst part they will not correct the mistake, just offer you store credit, which is worthless since you will not be wanting to do business with them again. Make yourself a favor and spend your hard earned cash elsewhere, but with them. Promised to deliver order by May 31st. Order arrived June 6th. If you need them fast Overnight Prints do not stay true to their name. Sub par service and business cards. Never again Overnight Prints.

Tip for consumers:
Poor product, poor customer service.

Products used:
Business card printing. Cards look bumpy at edges, not as nice as they used to be. Stay away.

Service
Value
Shipping
Returns
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Thumbnail of user kaleel2
1 review
3 helpful votes
October 21st, 2022
Verified purchase

Had a small order and paid extra to have them within a week. Did not come for over a MONTH. No email explaining delay or expected delivery. I called 6 times for updates. Requested a manager to call. Nothing. They will only refund shipping cost. Customer Service is a complete joke and they do not care about your order, time, or business. 0/10. Go literally anywhere else and save your money.

Thumbnail of user jarena1
Jaren A. – Overnight Prints Rep

Hello Kalee, thank you for the review. We do apologize that you were not able to get the order by the estimated delivery date and for any inconvenience that this may have caused. We will take your comments into consideration as we look to better our team. I do apologize that you were not able to get a hold of a supervisor but if you would like to still speak to a supervisor please update your review with your response and we will set something up.

Thumbnail of user daled430
1 review
0 helpful votes
October 11th, 2023
Verified purchase

"Overnight" is anything BUT what this company offers. Projects have been consistently delayed without adequate communication. The customer service is virtually nonexistent. Ordering is easy. Paying is easy. Getting the product on time - ehhh...pray about it! Thoroughly disappointed with this business. The quality of the products I'd received in years past was excellent. I don't know if there was a management change or what but even a few times prior to the pandemic the service had started falling off. After a 2 year break I thought they'd be back on track so I tried again. I should not have done it. Now I'm two days away from an event scrambling to get a product that I was told was in production 5 days ago.

Products used:
I ordered booklets that I didn't receive due to issues on the company's end and there has been considerable hassle in the waiting process

Service
Value
Shipping
Returns
Quality
Thumbnail of user emad.s.mina
2 reviews
0 helpful votes
August 28th, 2023

I received my business card form overnight prints. The quality is terrible. Cards are inconsistent, size doesn't match, cards even had white banner all around. On too of all that, there is no one to talk to. They don't have customer service phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenk78
1 review
2 helpful votes
December 30th, 2020

Buyer beware. I've used Overnight prints for about 7 years both professionally and personally. Their quality, speed and price has always been fair but my last several orders have been a waste of time and money. My latest order was running so late I asked them to not bother shipping it as I couldn't use it anymore. They almost immediately created a shipping label and told me it had shipped but UPS didn't receive it for 2 more days and it doesn't appear to be expedited shipping even though I paid almost $20 extra in shipping (on an $8 order) to ensure I received it in time. I understand if they have a lot of orders but they're still taking people's money with the understanding they're likely to get their orders quickly. They don't even seem to be using the extra shipping cost towards expedited shipping which is incredibly dishonest. Maybe ownership changed? As they now seem to be in the business of upcharging and not delivering... and for those reasons, I'm out.

Thumbnail of user jhonnathanc
1 review
0 helpful votes
May 9th, 2019

Poorly cut, looks like in a rush. They Won't refund or remake the order. Every business cards has a different cut. Go to VISTAPRINT, where if they make a mistake they will fix it, no questions asked.

The preview looks totally different from what I have received. And they hide behind policies for a poorly done job.

Thumbnail of user jarena
Jaren A. – Overnight Prints Rep

Hello Jhonnathan, I took a look at your order and saw that you paid for file review. We did flag the order because your text was going outside of the safe zone. We warned you that doing this would cause the text to be cut off but instead you wished to print as is. By choosing to go against our file review the order was sent to "print as is" as you requested and because of this we are unable to offer any compensation going forward. This information about no compensation for text outside of the safe zone can be found within our terms of service. I do apologize for any inconvenience that this may have caused.

Thumbnail of user vendor.gapscompany
1 review
0 helpful votes
June 7th, 2023
Verified purchase

They're the most unreliable company I have every worked with. I need it an order for an event that had the puritan of the event. So that made it time sensitive. They gave me a delivery date of 4 days later. I was Ok because I had 6 days before the event. At the day that I was suppose to receive the package I had a very long conversation with then and explained that they need to finish that and shipp overnight. They didn't, I asked for A REFUND, they said the job was almost done they couldn't. I canceled my order and they end up shipping the product the day of the event and arriving the day after the event was over.

Products used:
Magazines

Service
Value
Shipping
Thumbnail of user hassang11
3 reviews
45 helpful votes
March 18th, 2021

15 days to make 1000 business cards and not done yet. The worst customer service, they hang out on you, cut the chat on you when you ask to cancel your order since they couldn't deliver on time promised.
I am still waiting for my order. Don't use them, you will have high blood pressure dealing with this kind of people.

Products used:
business cards

Service
Value
Shipping
Thumbnail of user ks1287
2 reviews
4 helpful votes
June 6th, 2023

I placed my order 5/2. It's 6/6 today. My order FINALLY shipped. Order expected next week -- more than 1 month since order. When I asked for an updated ETA, all I got was non-answers. Terrible customer service, even worse production times.

Service
Value
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Thumbnail of user mudassirs1
3 reviews
1 helpful vote
January 28th, 2021

Overnight print its very good product... I am uasing and feel very good resulte. Its very amazing product. Use it and feel the difference its very great

Tip for consumers:
Use this product and feel the difference..

Products used:
Jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamiem763
1 review
1 helpful vote
November 27th, 2021

Ordered business cards overnight. Paid premium air freight. They delivered late and would not offer an evaluated refund. Then radio silence. They have 52 reviews on this site last 12 months - 48 are negative. Use this company only if you wish to accept late deliveries, broken commitments and shoddy customer service. They dont behave the way TEAM USA should behave...

Tip for consumers:
try another company with better ratings

Products used:
overnight business cards next day commitment

Service
Value
Shipping
Quality
Thumbnail of user fk84
1 review
1 helpful vote
January 11th, 2021
Verified purchase

I submitted cards to print December 31st. I wasn't really expecting overnight service, but still... On January 4th I removed the hold from my order... January 11th, my order is *still* "Queued for printing"... What on earth...?
So, here's the transcript from Jan 11:

OVP: Hello

Me: Hello OVP, My order was created December 31st, and is *still* "Queued for Printing". What is the holdup?

OVP: Please provide the order number

Me: 9263...

OVP: Thank you, moment please
OVP: In the reviewing I see the order was put on hold (and you asked to print the order as is) for this reason it wasn't sent to production the same time
And as I see It should be printed soon

Me: "Soon" - how "soon"? Today?
Me: I removed the hold on Jan 4.

OVP: Unfortunately I don't have additional information this moment.
As we work offset from our production staff and are not located in the same facility so we are at the mercy as to what info they can provide to us.
OVP: The order status will change. Any other information I can help you with?

Me: I'm afraid not. Thank you for the information.

OVP: Have a good day!

Others have had good experiences, allegedly, but perhaps mine was too small for their trouble, I don't know. All I know that I had already called twice the week of Jan 4 to know what was going on.

Tip for consumers:
I suppose my order of 20 cards was too big for them <sarcasm>. My experience is that the service desk is either unwilling or unable to tell me why it takes over three weeks to print 20 cards. My dot matrix printer back in the 1980's would have done it faster.

My guess is that for small orders, they don't give a .....

Sorry for the bluntness.

Products used:
Greeting card printing and mailing service.

Service
Value
Shipping
Returns
Thumbnail of user tiffanyr406
1 review
0 helpful votes
October 11th, 2021

$500 worth of postcards ordered on 9/16/2021. Order was to be delivered on 9/27/2021. Order is still in production according to website and every rep I have had contact with is telling me they are doing the best they can but CANNOT tell me when my items will ship. These postcards were time sensitive and need to ship in 2 days and they are not even printed yet, 3 weeks after ordering them. I have been a customer for many years and spent lots of money with them. Not any more. Never. Again.

Thumbnail of user jessican38
3 reviews
12 helpful votes
November 18th, 2019

Avoid at all costs. They contradict themselves, they are unhelpful, they will not guarantee delivery date and not stand behind their products at ALL.

I ordered basic notepads and paid for super rush shipping. They estimated a delivery date of 4 days to print and overnight. Seven days pass and the item is still "in production". I reached out to customer service and they had no information but promised to get back to me. (never did)

Days pass and I reach out again. At this point the item will not arrive in time for my event. It is still "in production" almost two weeks after ordered. Again custom service can't tell me anything.

I asked to cancel the order since it has not been printed yet but they refuse. They offer to refund my shipping cost and then NOT ship the item that I will still have to pay for. What? They offer to upgrade shipping "for free" but I have already paid for the fastest shipping so there is nothing to upgrade or refund. I can only wait and hope to receive them.

Their refund page says that refunds will be on a case by case basis. Unfortunately there are hidden "terms of service" that say something crazy: They are not responsible for any delays. They do not guarantee product delivery. They do not promise to meet your requirements. They may ship from an international location based on their discretion (what?) and you are responsible for import taxes and customs. They might send you less than what you ordered and will allow store credit if that happens. If something is damaged in transit, you are required to pay to return the damaged goods. It goes on and on like this, allowing Overnight Prints to take ZERO responsibility for anything at all.

Compare that to their "refund policy" page and you can imagine I was shocked that they were willing to do absolutely nothing to help. I still don't even know if I will receive my seventy dollars notepads but they refuse to refund my very high shipping fee or refund me for my order and they can't say when I will ever receive it! Just wow...

Thumbnail of user jonathank279
1 review
14 helpful votes
October 21st, 2020

BUYER BEWARE - Smudge easily, same quality as an at home Avery sheet label on personal printer, all stickers came with cropped top and bottom after proof showed correct print. They will NOT REFUND a single cent on this order, so now my business is stuck with an order that I will be throwing away and reordering at a loss from somewhere else.

Thumbnail of user carolp1343
1 review
1 helpful vote
January 28th, 2022

Overnight? - took nearly 2 months. We ordered photo cards for Christmas that were promised to be within 3 days. The first order was almost black ink, you could hardly see the photograph. I sent the photos back and now it's over a month and they say they are having problems. Customer service is terrible. I feel bad for the phone representatives because it's not their fault.

Tip for consumers:
NEVER USE OVERNIGHT PRINTS - they are the worst

Products used:
NONE - These were Christmas Cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericn803
1 review
0 helpful votes
April 4th, 2023

I wouldn't recommend ordering from these folks for any reason. Honestly, my order was a disaster and it seems like this company is a mess now.

I've been a loyal customer since 2011, but they've really dropped the ball this time. I ordered brochures for an event and unfortunately, they had some technical problems on their end that they never told me about. As a result, the brochures arrived 19 days late and were in terrible condition. I missed the event I needed them for and had to get them printed locally, which meant paying for them twice.

I tried to cancel my order and get a refund, but I didn't get any response. The support I did get was from overseas, and it seemed like they couldn't really do anything to help me.

It's really disappointing to see my once-favorite printing company go downhill like this. I have a lot of printing needs coming up this year, but I'll have to look for another company because this one clearly doesn't care about its customers.

Tip for consumers:
Fair Warning: don't order from these clowns. I'm telling you, this company is complete trash now.

Products used:
Printing or lack thereof

Service
Value
Shipping
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Quality
Thumbnail of user jarena1
Jaren A. – Overnight Prints Rep

Hello Eric, we sincerely apologize for the disappointment and inconvenience you experienced with your recent order. As a loyal customer since 2011, we understand your frustration and we apologize for any inconvenience caused by the technical problems that resulted in a delay in receiving your brochures, as well as the poor condition in which they arrived.

We take full responsibility for the issues you faced and we are actively working to address any internal problems to ensure that this does not happen in the future. We understand the importance of timely delivery and the quality of our products, and we apologize for falling short of your expectations on this occasion.

We apologize for any difficulties you may have experienced in trying to cancel your order and obtain a refund. Our customer support team is working diligently to provide the best possible service, and we are constantly reviewing and improving our processes to better serve our valued customers.

We understand that you have printing needs coming up this year, and we would like to assure you that we are committed to regaining your trust and providing you with the quality products and service that you deserve. If you have any further concerns or questions, please do not hesitate to contact us.

Thank you for your past loyalty and for bringing these issues to our attention. We value your feedback and will take the necessary steps to address the problems you experienced.

Thumbnail of user jasonlockhart44
1 review
1 helpful vote
June 29th, 2023
Verified purchase

Not only am I disappointed with my experience, but actually shocked with how I was treated as a sad customer. I placed and order 6/25, and paid $25+ for fast shipping to get here in 3 days, but they didn't even ship my product until 6/28. Now I'm out of town, without the business cards I needed for the exciting last minute event I was chose to attend. So, so disappointing. And all they said was "Shipping dates are estimated." and that info is buried somewhere in their terms and conditions. They don't care or offer any help or sympathy. With so many competitors out there, definitely order your products anywhere else.

Tip for consumers:
Not only am I disappointed with my experience, but actually shocked with how I was treated as a sad customer. I placed and order 6/25, and paid $25+ for fast shipping to get here in 3 days, but they didn't even ship my product until 6/28. Now I'm out of town, without the business cards I needed for the exciting last minute event I was chose to attend. So, so disappointing. And all they said was "Shipping dates are estimated." and that info is buried somewhere in their terms and conditions.

Products used:
Business cards that didn't arrive in time.

Service
Shipping

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From the business

Ordering custom business cards from overnightprints.com is quick and easy with our online design tools, fast printing, and superior quality guarantee.

Company Representative

Thumbnail of user ericd100
Brittney S.
Customer Service Representative
Typically does not respond to reviews

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