OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

How can they get my debit card info if i did not order from their site? are they connected to other companies? How can they get my debit card info if i did not order from their site? are they connected to other companies?

Answer:

Hi Clifton, Do you need assistance with a specific order or credit card charge. Please provide us with the order number or your email address please for further assistance. Thank you

By OpenSky E., over a year old

Question:

Yt2010421214001716 this is my tracking number for a purchase i've made through walmart an i cant find any information on my package. Yt2010421214001716 this is my tracking number for a purchase i've made through walmart an i cant find any information on my package.

Answer:

Hi We are unable to locate any order information with the tracking number provided. Please contact us directly via your walmart order.

By OpenSky E., over a year old

Question:

My account is lockedmy My account is lockedmy

Answer:

Hi Melanie, If you need assistance with your www.opensky.com account please contact us here: https://www.opensky.com/content/contact-us Thank you

By OpenSky E., over a year old

Question:

Is this card worth keeping past a year? what are the pros? cons? Is this card worth keeping past a year? what are the pros? cons?

Answer:

Hi, Thank you for your question. However you have the incorrect company. We have no affiliation to the Opensky Credit Card. Thank you

By OpenSky E., over a year old

Question:

Is your product from china? Is your product from china?

Answer:

HI Deborah, All of our merchants are U. S based, some do ship from China, Hope this helps.

By OpenSky E., over a year old

Question:

I placed an order yesterday for a bionic steel stainless metal garden hose, liam tracking my order and it hasn't been shipped yet. why? I placed an order yesterday for a bionic steel stainless metal garden hose, liam tracking my order and it hasn't been shipped yet. why?

Answer:

As soon as the order has been shipped, you will receive an email notification with a tracking number, and will be able to use that information to track the remaining progress. Also, for future reference, you can confirm how long any item generally takes to ship (and be delivered) by clicking the "Shipping" tab on each product details page. If you need additional assistance please reach out to us at help@opensky.com. Thank you

By OpenSky E., over a year old

Question:

What is a phone number i can reach them? not responding to email What is a phone number i can reach them? not responding to email

Answer:

We can be reached at 844-707-7779. Please make sure you are emailing us at help@opensky.com. Thank you

By OpenSky E., over a year old

Question:

I need to get a return label please. order # 106361397-1 margaret barbaro oak ridge plantation drive calabash nc 28467 cell 910 880 3218 I need to get a return label please. order # 106361397-1 margaret barbaro oak ridge plantation drive calabash nc 28467 cell 910 880 3218

Answer:

Hi Margaret, Looks like we sent you a return label on 5/28/19 when you contacted us and the item is back en-route to us. Once the item is received you will receive a refund. F you need additional assistance please contact us@ help@opensky.com

By OpenSky E., over a year old

Question:

I ordered a bracelet via fb from you on april 20. payment cleared my paypal account on 4/23/19. please advise when my bracelet will be sent. hallie s I ordered a bracelet via fb from you on april 20. payment cleared my paypal account on 4/23/19. please advise when my bracelet will be sent. hallie s

Answer:

Hi! Please private message us your order number or the shipping name. We will be happy to assist you. Thank you

By OpenSky E., over a year old

Question:

Order 4/10/19 shipped 4/15/19 when will it be deluvered Order 4/10/19 shipped 4/15/19 when will it be deluvered

Answer:

Thank you for contacting Opensky! The best way to get that information is by checking the tracking, or contacting us directly from your order page. We are unable to see any specifics from this platform.

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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