OpenSky Questions & Answers

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Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

259 questions answered
21% answered in 1 day
Question:

Why can i not access opensky on my computer?

Answer:

Hi Vincent! We're very sorry to hear that you're encountering issues with accessing OpenSky from your computer! For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.

By OpenSky E.,
Question:

Getting ready to do christmas shopping and the blue tooth watch looks good. can i trust them with my credit card number#. will i receive the item on time?

Answer:

Hi Rhonda! OpenSky is a very secure website that is here to make sure that you have a safe and enjoyable shopping experience. If you require additional assistance or would like to speak to someone about your concern, please give us a call at: (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us.

By OpenSky E.,
Question:

Are your items used or new?

Answer:

Hi Kristine! Items sold on OpenSky are typically in a new, unused state. However, there is a small selection of refurbished items sold on the website. If you would like further assistance with items sold on OpenSky, please give us a call at: (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us.

By OpenSky E.,
Question:

When is card received after a $ 200.00 debit card deposit

Answer:

Hi Allen! We actually operate the online marketplace at www.opensky.com, and I believe your question refers to the OpenSky credit card - which, despite the similar name, we are not affiliated with. In order to receive assistance with the OpenSky credit card, I recommend using the contact options available on the following site: https://www.openskycc.com/. Apologies for the confusion regarding this matter!

By OpenSky E.,
Question:

I am trying to get instructions on returning a tracker received on monday but cannot get through to anyone. please answer. joan duffee

Answer:

Hi Joan! It would be our pleasure to look into your request to return the item received. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us.

By OpenSky E.,
Question:

Answer:

Hi Joyce! Again, we apologize for the difficulties with your recent purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to working with you to make things right.

By OpenSky E.,
Question:

I have yet to receive one of the blouses that i ordered. got two of the items and had to return one and ordered another just like it and already have it, but have never received the other blouse that i ordered at the same time.

Answer:

Hi Joyce! We're sorry to hear about the issues that youve been facing with your recent purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to further assisting you with this issue!

By OpenSky E.,
Question:

What is going on with my order... i've waited a lone time???

Answer:

Hi Oral! It would be our pleasure to look into the shipping status of your order! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to further assisting you with this issue!

By OpenSky E.,
Question:

If i make a deposite of 200 dollars on a opensky credit card will it only be 200 dollars as my limit to spend

Answer:

Hi Tamesha! We are OpenSky the marketplace (http://opensky.com/), and not OpenSky the credit card. For additional assistance regarding this inquiry, please go to the following link: https://www.openskycc.com/ContactUs.aspx.

By OpenSky E.,
Question:

Why do the prices change all the time? every time i put something in my shopping bag when i go look at my bag the price is higher - sometimes as much as $10 higher! i don't understand! how does this work anyway?

Answer:

Hi Wendy! Our sincerest apologies for any inconvenience caused! We have different sales just about every day, and this is most likely why you will notice the fluctuation of the prices on items within your shopping cart. For more information regarding Credits and Promotions, please go to the following link: https://www.opensky.com/customer-support?topic=961315 If you require additional assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E.,

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Typical questions asked:
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