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on 10/24/16Hi Joyce! Again, we apologize for the difficulties with your recent purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to working with you to make things right.