Hi is there a cooling off period after the verbal agreement?
I was told to expect a direct debit form to sign through the post?
Do True pay the early leaver penalty charges from BT?
Do I need a different router? I thought all hardware was BT open reach?

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Hi is there a cooling off period after the verbal agreement?
I was told to expect a direct debit form to sign through the post?
Do True pay the early leaver penalty charges from BT?
Do I need a different router? I thought all hardware was BT open reach?

asked by Brian C. on 9/15/15

3 Answers

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Ellen T. · Answer 1 · 2016-03-14T11:46Z

Ellen T.

on 3/14/16

You will never get an answer from tru telecom, once they have you it's hard to leave without paying tru lots of money

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Jason J. · Answer 2 · 2016-02-02T12:28Z

Jason J.

on 2/2/16

The router is free but 30 pound connection for broadband most company's charge this I have had a great service and very cheap bill I am more then happy with them

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Frances B. · Answer 3 · 2015-10-12T03:07Z

Frances B.

on 10/12/15

True have not waived my penalty charges from leaving BT- 5 months of constant emails and phone calls have had no response from True. The router has to be paid for.

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Onecom Questions & Answers

Hi is there a cooling off period after the verbal agreement? I was told to expect a direct debit form to sign through the post? Do True pay the early leaver penalty charges from BT? Do I need a different router? I thought all hardware was BT open reach?