NewChic Questions & Answers

Hi Victoria, did you send wrong information?

Dear Hija D. Thanks for your message! Kindly want you know that the size is depends on different item. You can check and refer the size chart on the item description. Then you can according that to choose the size. If there still have any question about the size or item, please feel free to conatct us again. Newchic team

Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Dear Customer, Thank you for choosing Newchic! The processing time varies based on the items you buy, with items in high demand marked "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected. We would love to see how we can help. Send us your order number at vipservice@newchic.com and we'll start from there. Thank you very much!

Dear Customer, Thank you for choosing Newchic! The size tables/dimensions should be looked at for each article because the sizes differ greatly depending on the brand/manufacturers. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Dear Customer, Thank you for choosing Newchic! Please click the "Size Reference" or "Size Guide" on the item page to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement. If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Hi, customer Thanks for placing the order on Newchic. We are sorry to hear that. Please log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details https://www.newchic.com/account/orderlist.html Also, you can contact us via vipservice@newchic.com and give us your order information. We will check it for you. Thanks.

Hi denise w., we do get your disappointment. You can click here to see our return & refund policy and check how and where can you return items from us: https://www.newchic.com/return-and-refund-hc162.html Usually the package will be delivered on time based on the chose shipping method from the shipping date. Under normal circumstances, the package will be delivered within the normal shipping time limit. A few cases (such as bad weather, slow customs clearance procedures, strikes or other unexpected situations, etc.) will cause delays or abnormalities. We really apologize for the inconvenience caused to you, and will share your feedback with the concern team so that we can improve our service. Your suggestions give us the motivation to make continuous progress. We look forward to your next order. If there is any question, please contact us through vipservice@newchic.com. We will be happy to help!

Hi denise w., we do get your disappointment. You can click here to see our return & refund policy and check how and where can you return items from us: https://www.newchic.com/return-and-refund-hc162.html We really apologize for the inconvenience caused to you, and will share your feedback with the concern team so that we can improve our service. Your suggestions give us the motivation to make continuous progress. We look forward to your next order. If there is any question, please contact us through vipservice@newchic.com. We will be happy to help!

Hi Bruno C., we do get your disappointment. We are terribly sorry for the inconvenience caused to you, and we really hope to improve your user experience through further services. If you would like to check the logistics timeliness, we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html We wouldn't be able to check your order here for you as this is a public platform. Could you please log into your Newchic Account and provide us the order number of the order you have not received? We look forward to your reply. You can find your order number through My Account-My order. You can also click here to see how to find the order number: https://www.newchic.com/help_center/order-faq167.html Or you can drop us the order number at vipservice@newchic.com. We will be happy to help!