MyUS Questions & Answers

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Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered
17% answered in 1 day
Question:

I want to buy from amazon but the shipper are different companies, however what i want is to rap all my shipment in one carton, in order to send it to saudi arabia to my box through dhl. for the sake of pay one time to dhl. which one is the best for me to hold my shipments until maximum 30 days without paying any extra fees to myus.

Answer:

Hello! MyUS has been the #1 package consolidator since 1997! We’d love for you to join our growing family from around the world. With our Premium membership you can hold your packages for up to 30 days at no additional charge. You can join here: https://account.myus.com/signup/step1c.aspx If you have any additional questions you can reach us directly via livechat or my emailing us at support@myus.com.

By Charlene M., Director, Customer Care
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Question:

So my first month trial is free. what about my packages? do you charge based on its weight?

Answer:

Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type. With our MyUS TruePrice pricing system, we provide you with guaranteed upfront pricing based only on the packages weight. You can use our Ship Rate Calculator to estimate your shipping costs: http://www.myus.com/en/international-shipping-rates/ If you are shipping a very large item or your package(s) will be arriving on a pallet, please contact our Customer Service Department via our Contact page for an accurate estimated shipping quote: http://www.myus.com/en/contact

By Charlene M., Director, Customer Care
See more answers (2)
Question:

How can this possible save me anything if i live in canada when the item shipped for example on ebay to your site and then to my address. i can't possible imagine how double shipping would be cheaper? please give me an example of shipping from say california to new brunswick using your method.

Answer:

Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type. With our MyUS TruePrice pricing system, we provide you with guaranteed upfront pricing based only on the packages weight. You can use our Ship Rate Calculator to estimate your shipping costs: http://www.myus.com/en/international-shipping-rates/ If you are shipping a very large item or your package(s) will be arriving on a pallet, please contact our Customer Service Department via our Contact page for an accurate estimated shipping quote: http://www.myus.com/en/contact

By Charlene M., Director, Customer Care

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