Absolute trash... rebooked tickets of cancelled flight on the summer. The tarif was lower that the original one, so to match The price paid we agreed on the phone to an upgrade, which allowed us to have a suitcase per person... nothing else. I paid a fee and this morning they called me to say it was a mistake, So no suitcase and refund possible. If i take a higher rate i had to pay extra but if lower they keep the money. Real thieves! Never again

I've been on the phone with these people I feel I know each and every "support" person, who just sit there and read off a script on why they cannot issue you a refund today. When asked to be passed on to a manager, they just say they are all busy.