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MyTAXPrepOffice Questions & Answers

496 reviews
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Here’s what consumers have asked with answers from MyTAXPrepOffice staff and previous consumers.

12 questions answered
0% answered in 1 day
Question:

When i purchased the software for 2018 i was promised a lifetime subscription. but i have been seeing ads to renew. is my subscription locked in?

Answer:

Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.

By Dana T.
Question:

I made a purchase from you, transaction id 7ns45056sw173040k, and never received licenses to the software. what's going on?

Answer:

Hello William, We are sorry for the inconvenience. Please contact our customer support team at 307.414.1211 and they will look into your issue and make sure you receive your license. Sincerely, The MyTAXPrepOffice Team

By Dana T.
Question:

Como reportar 1099

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