I made a purchase from you, transaction ID 7NS45056SW173040K, AND NEVER RECEIVED licenses to the software. What's going on?

Question

MyTAXPrepOffice Questions & Answers

491 reviews

13 questions & answers

Ask a question See all questions

I made a purchase from you, transaction ID 7NS45056SW173040K, AND NEVER RECEIVED licenses to the software. What's going on?

asked by William G. on 8/27/18

1 Answer

Add your answer

More questions about MyTAXPrepOffice

Como reportar 1099
Hello my name is Maria I'm interested in this software but I don have an efin number just my PTIN number, can I use the software without the efin?
I have had trouble getting setup assistance. Still requesting help for conversion for almost 2 weeks. Is this indicative of what to come?
A rep called a set up an online demo with me but never called. Is this the kind of service I can expect from this company?
When I purchased the software for 2018 I was promised a lifetime subscription. But I have been seeing ads to renew. is my subscription locked in?
Why am I being asked to renew. I thought I paid for 2019 when I bought this. Did I get double-talked?
I just signed up BEFORE reading reviews and found many negative ones. Is this company based in the USA and reliable? What will they do with my cc?
Can you convert returns previously prepared on HR Block software?
Can you help me compare between MytaxprepOffice and other tax softwares such as TaxAct,,,

Ask a question

Get answers from the MyTAXPrepOffice staff and other customers.

Dana T. [MyTAXPrepOffice Rep] · Answer 1 · 2018-08-28T07:31Z

Dana T. [MyTAXPrepOffice Rep]

on 8/28/18

Hello William,
We are sorry for the inconvenience. Please contact our customer support team at 307.414.1211 and they will look into your issue and make sure you receive your license.

Sincerely,

The MyTAXPrepOffice Team

Helpful (0)