We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news, Rob. However, we would like to take this opportunity to clarify some information regarding our products and services.

When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.

The auto-renewal information is listed in multiple areas such as:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail

With this in mind, you may cancel your monthly subscription at any time using any of the following options:

By e-mail: customerservice@myperfectresume.com
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.

By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at:

United States and Canada: 855.213.0348
Monday Friday
8:00 AM to 8:00 PM (CST)
Saturday
8:00 AM to 5:00 PM (CST)
Sunday
10:00 AM to 6:00 PM (CST)

United Kingdom: 0800. 189. 0676
Monday Sunday
9:00 AM to 9:00 PM (GMT)

Australia: 800.758.379
Monday Friday
8:00 AM to 8:00 PM (AEST)
Saturday
8:00 AM to 5:00 PM (AEST)
Sunday
10:00 AM to 6:00 PM (AEST)

New Zealand: 0800. 005. 199
Monday Friday
8:00 AM to 8:00 PM (NZST)
Saturday
8:00 AM to 5:00 PM (NZST)
Sunday
10:00 AM to 6:00 PM (NZST)

By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)