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on 1/25/18Hi Vicky,
Thanks for reaching MyPerfectCV. Please be reminded that all of our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day trial period and every month afterward unless you choose to cancel your subscription beforehand. Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription.
This information (subscription auto-renewal, fee change, cancellation policy) is provided to all our customers, while choosing the access shown before purchase, through payment process, while entering the card details, processing the purchase, and after the purchase. This is also detailed within a confirmation email that is sent out after initial purchase.
However, if you already cancelled the subscription, then, the monthly charges will automatically stop, regardless of the emails we sent, these can be disabled as well. Please, if you have any questions, email us your account# or email address associated to the account at social@myperfectcv.com.
Thanks!